John Wulfing
Inver Grove Heights
Overview
7
7
years of professional experience
Work History
Patient Service Coordinator
RH Spinal Care
Inver Grove Heights
01.2024 - 10.2025
- Coordinated patient scheduling and appointment management for chiropractic and spinal therapies.
- Guided new patients through onboarding, from the initial paperwork to the treatment plan explanation, and maintained contact with active patients to help keep them on schedule and ensure seamless visits.
- Handled incoming calls and responded to patient inquiries promptly and professionally.
- Directed patients in formulating both cash payment plans and insurance plans for treatment.
- Processed all incoming payments and billing including insurance, cash and card payments, monthly recurring payments, and payments through third-party services such as CareCredit.
- Supported patients through various therapies including spinal decompression, red-light laser therapy, and massage roller tables.
- Assisted in marketing and patient outreach by working events, brainstorming in-office promotions and giveaways, collecting patient testimonials and keeping the website up to date.
Client Representative
Gut and Brain Restoration
Inver Grove Heights
01.2024 - 10.2025
- Worked as a Client Representative for the functional medicine and health coaching company Gut and Brain Restoration, in the same building and under the same ownership as RH Spinal Care.
- Kept an orderly schedule of virtual and in-person consultations for new and recurring clients for health coaching services.
- Walked clients through our gut and hormone testing services, from the cost to the instructions of the at-home tests.
- Maintained contact with the testing labs we used, ensuring all samples arrived with no issues, and maintained orderly patient files with test results, health coaching instructions, and payment records.
Dormitory Night Attendant
University of St. Thomas-Brady Hall Residence Life
St. Paul
09.2018 - 09.2019
- Worked the Night Attendant position keeping an organized list of visitors and guests.
- Provided service and aid to residents and guests.
- Aided the Resident Assistants as needed.
Education
Bachelor of Arts - Communication And Journalism - Creative Multimedia
University Of St. Thomas
St. Paul, MN05.2020
Skills
- Proficient in MS Office, including Excel, Word, and PowerPoint
- Proficient in Jane Practice Management and ChiroTouch, with the ability to quickly learn other scheduling and management software
- 3 years of Adobe Creative Cloud including Photoshop, InDesign, and Premiere Pro
- Excellent patient relationship and experience management skills
- Attention to detail and problem solving skills
- Great multitasking skills with the ability to assist in other departments as needed
Timeline
Patient Service Coordinator
RH Spinal Care
01.2024 - 10.2025
Client Representative
Gut and Brain Restoration
01.2024 - 10.2025
Dormitory Night Attendant
University of St. Thomas-Brady Hall Residence Life
09.2018 - 09.2019
Bachelor of Arts - Communication And Journalism - Creative Multimedia
University Of St. Thomas