Johnathan Watson
Saint Paul
Summary
Accomplished Assistant Manager at Speedway, adept in staff management and customer relations, significantly enhancing operational efficiency and sales growth. Expert in money handling and policy enforcement, I excel in driving team performance and customer satisfaction. My proactive approach resulted in notable achievements in service excellence and revenue development, embodying a results-driven work ethic.
Overview
16
16
years of professional experience
Work History
Sale Service Specialist
Bridgestone Firestone
Saint Paul, MN
11.2024 - 11.2025
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on vehicles, ensuring optimal performance and safety standards.
- Repaired and replaced faulty components, applying expertise in various vehicle systems.
- Trained junior mechanics on best practices and safety protocols in the workshop environment.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Enhanced team morale and productivity by establishing positive work environment.
Assistant Manager
Speedway
Saint Paul, MN
09.2023 - 03.2024
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Caregiver
Creative Support Services
Saint Paul, MN
04.2021 - 09.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Scheduled daily and weekly care hours for client caseload.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
Landscaping Worker
Cedar Creek
Saint Paul, MN
01.2019 - 01.2020
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Operated landscaping equipment with focus on safety and machine longevity.
- Handled hedge, bush, and shrub trimming.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Installed lights, outdoor features based on requirements.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Installed stonework, retainer walls according to landscape design plan and client specifications.
Property Manager
Map Industry
Saint Paul, MN
03.2010 - 03.2019
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Diploma -
Harding High School Saint Pau
Saint Paul, MN1998
Skills
- Excellent attention to detail
- Staff Management
- Customer Relations
- Sales Growth
- Policy Enforcement
- Product and service knowledge
- Task Delegation
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
Timeline
Sale Service Specialist
Bridgestone Firestone
11.2024 - 11.2025
Assistant Manager
Speedway
09.2023 - 03.2024
Caregiver
Creative Support Services
04.2021 - 09.2023
Landscaping Worker
Cedar Creek
01.2019 - 01.2020
Property Manager
Map Industry
03.2010 - 03.2019
Diploma -
Harding High School Saint Pau