Summary
Overview
Work History
Education
Skills
Timeline
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Johnnie Ware

Saint Paul

Summary

Dynamic Customer Service Representative with a proven track record at StayWell Health Management LLC, excelling in conflict resolution and effective communication. Recognized for enhancing customer satisfaction and retention through proactive problem-solving and exceptional service. Skilled in order processing and fostering team collaboration to drive operational success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

The House/ Active Sports
Little Canada
09.2016 - 12.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Updated databases with new and modified customer data.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.

Customer Service Representative

StayWell Health Management LLC.
Eagan
12.2014 - 06.2016
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Strengthened customer retention by offering discount options.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Supported sales team members to drive growth and development.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Some College (No Degree) - Business Management

Illinois Central College
East Peoria, IL

Some College (No Degree) - Automotive Engineering

Elgin Community College
Elgin, IL

Skills

  • Customer service
  • Order processing
  • Technical troubleshooting
  • Conflict resolution
  • Effective communication
  • Team collaboration
  • Task prioritization
  • Inbound and outbound calling
  • Punctuality and reliability
  • Hospitality and accommodation
  • Follow-up skills
  • Courteous demeanor
  • Shipping and receiving

Timeline

Customer Service Representative

The House/ Active Sports
09.2016 - 12.2019

Customer Service Representative

StayWell Health Management LLC.
12.2014 - 06.2016

Some College (No Degree) - Business Management

Illinois Central College

Some College (No Degree) - Automotive Engineering

Elgin Community College

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Johnnie Ware