Johnny Pawlitschek
Saint Paul
Summary
Dedicated team member with strong organizational skills, focused on enhancing customer satisfaction and driving sales. Proven ability to provide friendly service while maintaining attention to detail, ensuring accurate order fulfillment and a positive experience for guests.
Overview
24
24
years of professional experience
Work History
Crew Member/Delivery Driver
Jersey Mikes
10.2022 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Increased sales by upselling menu items and promoting special offers.
- Ensured accurate order fulfillment through attention to detail while assembling meals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Trained new team members on procedures, customer service, and sales techniques.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Catering Manager
Honeybaked Ham Store
11.2015 - 08.2020
- Coordinated catering scheduling, ordered food, and planned events to ensure seamless execution.
- Consulted with clients to define goals and prepared detailed quotes for catering services.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Recruited and trained permanent and temporary staff to maintain service excellence.
Deli Associate
Tim And Toms Speedy Market
08.2006 - 09.2009
- Prepared orders by slicing, weighing, and packaging cheeses and meats, ensuring accurate pricing and enhancing customer satisfaction.
- Provided exemplary customer service in peak periods, fostering guest loyalty and enhancing overall shopping experience.
- Implemented sanitation and food safety guidelines to maintain compliance with regulatory agencies and company policies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime, ensuring readiness for busy periods and minimizing wait times.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Wait Staff Member /Dishwasher
RosePointe
02.2004 - 01.2006
- Ensured safe, sanitary food handling during preparation and service to enhance overall dining experience.
- Prepared food according to specific dietary instructions to meet customer needs and preferences.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Bussed and reset tables efficiently to maintain cleanliness and organization in dining room.
Utility Dishwasher
Sisters Of The Good Shepherd
01.2002 - 01.2004
- Cleared, washed, and stacked plates, utensils, and trays efficiently to maintain workflow and prevent breakage.
- Maintained cleanliness in kitchen areas by removing trash and organizing supplies to support a safe and functional environment.
- Ensured work area remained clean, dry, and free of debris to minimize risk of incidents and maintain safety standards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or pans used often by kitchen staff.
Education
Generals -
Saint Paul College - A Community And Technical College
Saint Paul, MN01-2009
GED -
Como Park Senior High School
Saint Paul, MN08-2006
Skills
- Service delivery
- Customer service
- Guest relations management
- Front-of-house management
- Health Code Compliance
- Food Allergies
- Billing and Payment Processing
- Storage procedures
- Team Coordination
- Brand Loyalty
Timeline
Crew Member/Delivery Driver
Jersey Mikes
10.2022 - Current
Catering Manager
Honeybaked Ham Store
11.2015 - 08.2020
Deli Associate
Tim And Toms Speedy Market
08.2006 - 09.2009
Wait Staff Member /Dishwasher
RosePointe
02.2004 - 01.2006
Utility Dishwasher
Sisters Of The Good Shepherd
01.2002 - 01.2004
Generals -
Saint Paul College - A Community And Technical College
GED -
Como Park Senior High School