Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johnny Williams II

Minneapolis

Summary

Professional with proven capability in crisis intervention and supervisory skills. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Crisis Counselor

Mount Olivet Rolling Acres
03.2025 - Current
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
  • Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
  • Responsible for medication ordering for all clients in the home and additional duties related to household medications
  • Lead direct care staff by managing house protocols, navigating crisis situations and completing all required paperwork
  • Onboarded and trained all new crisis staff in Therapeutic Crisis Intervention and agency specific procedures

Confidential
11.2021 - 05.2024
  • Willing to give explanation for this employer.

PCA Personal Care Assistant

T&R Riley
11.2015 - 08.2018
  • Monitored daily requirements and satisfied necessary tasks.
  • Managed all paperwork, transactions and relevant duties related to business related services.
  • Supervised accounts and performed on-site care and overall maintenance of the client.

Youth Treatment Specialist

Woodland Hills Youth Development Center
05.2009 - 08.2011
  • Responsible for supervision and oversight of clients, in addition to monitoring all files and services.
  • Conducted phone calls and follow-ups with families and service providers to achieve goals.
  • Suggested new plans/ideas in order to improve functionality, which were implemented.

Primary Counselor

Northwest Passage
06.2007 - 05.2009
  • Completed monthly reports and tracked program goals for treatment.
  • Conducted counseling/processing sessions with every resident.
  • Implemented individualized treatment plans centered on program goals.

Education

Bachelor of Arts - Sociology

University of Northern Iowa
Cedar Falls, IA
01-2006

Bachelor of Science - Criminology

University of Northern Iowa
Cedar Falls IA
01-2006

Skills

  • Youth engagement
  • Strength-based approach
  • Collaborative Problem-solving
  • Behavioral management

Certification

Certified Trainer- Therapeutic Crisis Intervention, Cornell University

Timeline

Lead Crisis Counselor

Mount Olivet Rolling Acres
03.2025 - Current

Confidential
11.2021 - 05.2024

PCA Personal Care Assistant

T&R Riley
11.2015 - 08.2018

Youth Treatment Specialist

Woodland Hills Youth Development Center
05.2009 - 08.2011

Primary Counselor

Northwest Passage
06.2007 - 05.2009

Bachelor of Arts - Sociology

University of Northern Iowa

Bachelor of Science - Criminology

University of Northern Iowa
Johnny Williams II