Johnny Williams II
Minneapolis
Summary
Professional with proven capability in crisis intervention and supervisory skills. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Crisis Counselor
Mount Olivet Rolling Acres
03.2025 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Responsible for medication ordering for all clients in the home and additional duties related to household medications
- Lead direct care staff by managing house protocols, navigating crisis situations and completing all required paperwork
- Onboarded and trained all new crisis staff in Therapeutic Crisis Intervention and agency specific procedures
Confidential
11.2021 - 05.2024
- Willing to give explanation for this employer.
PCA Personal Care Assistant
T&R Riley
11.2015 - 08.2018
- Monitored daily requirements and satisfied necessary tasks.
- Managed all paperwork, transactions and relevant duties related to business related services.
- Supervised accounts and performed on-site care and overall maintenance of the client.
Youth Treatment Specialist
Woodland Hills Youth Development Center
05.2009 - 08.2011
- Responsible for supervision and oversight of clients, in addition to monitoring all files and services.
- Conducted phone calls and follow-ups with families and service providers to achieve goals.
- Suggested new plans/ideas in order to improve functionality, which were implemented.
Primary Counselor
Northwest Passage
06.2007 - 05.2009
- Completed monthly reports and tracked program goals for treatment.
- Conducted counseling/processing sessions with every resident.
- Implemented individualized treatment plans centered on program goals.
Education
Bachelor of Arts - Sociology
University of Northern Iowa
Cedar Falls, IA01-2006
Bachelor of Science - Criminology
University of Northern Iowa
Cedar Falls IA01-2006
Skills
- Youth engagement
- Strength-based approach
- Collaborative Problem-solving
- Behavioral management
Certification
Certified Trainer- Therapeutic Crisis Intervention, Cornell University
Timeline
Lead Crisis Counselor
Mount Olivet Rolling Acres
03.2025 - Current
Confidential
11.2021 - 05.2024
PCA Personal Care Assistant
T&R Riley
11.2015 - 08.2018
Youth Treatment Specialist
Woodland Hills Youth Development Center
05.2009 - 08.2011
Primary Counselor
Northwest Passage
06.2007 - 05.2009
Bachelor of Arts - Sociology
University of Northern Iowa
Bachelor of Science - Criminology
University of Northern Iowa
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