Summary
Overview
Work History
Education
Skills
Timeline
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Johnny Xiong

Brooklyn Center

Summary

Dynamic and customer-focused Sales Associate with proven expertise at Dollar General Market in enhancing customer satisfaction and loyalty. Skilled in relationship building and problem-solving, I effectively managed cash transactions and resolved customer challenges, contributing to a welcoming store environment. Committed to teamwork and maintaining high standards of service excellence.

Overview

3
3
years of professional experience

Work History

Sales Associate

Dollar General Market
10.2023 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Laundry Attendant

Marriot Hotel
09.2021 - 09.2022
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.

Education

North High School
Eau Claire, WI

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Relationship building
  • Flexible schedule
  • Stocking and receiving

Timeline

Sales Associate

Dollar General Market
10.2023 - 10.2024

Laundry Attendant

Marriot Hotel
09.2021 - 09.2022

North High School

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Johnny Xiong