Jolene Eggersgluss
Robbinsdale,MN
Summary
An accomplished professional with hands-on experience in property management, including distressed properties and lease ups. Looking to add value and knowledge to a growing company using my organizational and exceptional communication skills. I have the follow through and positive attitude that will allow me to achieve company targets and improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Multi-Site SR. Property Manager
Cushman and Wakefield(FKA Pinnacle Property MGMNT)
Bloomington, MN
06.2023 - Current
- Managed two communities totaling 349 units
- Managed team up to 6 individuals at once and conduct annual reviews
- Prepare multiple annual budgets, monitor expenses
- Meet with vendors and secure bids for upcoming projects
- Coordinate unit rehabs upon notice
- Obtained 95% occupancy or higher year over year
- Lead bi-weekly calls with clients
- Plan and conduct resident activities
- Assist in training other CW managers as well as process invoices for multiple properties at once
- Monitor and respond to online reviews
- Certified in Crime Free Housing
- Maintained original leases and renewals for the management office
- Conducted semi-annual lease file audits as well as annual unit inspections
Property Manager
Cushman and Wakefield(FKA Pinnacle Property MGMNT)
Bloomington, MN
11.2019 - 06.2023
- Managed community of 192 units
- Managed team up to 3 individuals at once and conduct annual reviews
- Prepare annual budgets, monitor expenses
- Maintain original leases and renewals for the management office
- Conduct semi-annual lease file audits as well as annual unit inspections
- Meet with vendors and secure bids for upcoming projects
- Coordinate unit rehabs upon notice
- Obtained 95% occupancy or higher over the course of one year
- Lead bi-weekly calls with clients
- Plan and conduct resident activities
- Assist in training other CW managers as well as process invoices for multiple properties at once
- Monitor and respond to online reviews
- Certified in Crime Free Housing
- Prepared annual budget, monitor expenses
Assistant Property Manager
Pinnacle Property Management
Bloomington, MN
04.2018 - 10.2019
- Assisted in managing a community of 199 apartment homes
- Maintained original leases and renewals for the management office
- Followed up on delinquent residents and coordinate collection procedures
- Completed final move out walk through with residents
- Processed bank deposits and security deposit refunds
- Obtained absolute ZERO delinquency over the course of one and a half years
- Scheduled contractors for maintenance issues and turns
- Assisted in lease up of Central Park West in Saint Louis Park, MN
- Managed staff of 3 while Property Manager was out, assisted with annual reviews
Leasing Consultant
Pinnacle Property Management
Bloomington, MN
08.2017 - 04.2018
- Partnered successfully with team members to produce positive relationships with residents
- Completed final move out walk through with residents
- Carefully screened applicants for residency
- Showed apartments to prospective residents
- Communicated with prospects to understand their housing needs and preferences
- Advertising and marketing
- Performed follow up on all maintenance service requests
- Assisted team members with escalated customers to solve problems quickly and efficiently
Skills
- Time Management
- Complex problem solving
- Maintenance coordination
- Tenant relations
- Customer service
- Budgeting and financial analysis
- Property inspections
- Knowledge of Fair Housing Laws
- Knowledge of Tenant and Eviction Laws
- Knowledge in computer software (ie, Yardi, CRM, RealPage, RentCafe, Microsoft Office Suite)
- Property management expertise
- Rent collection
Accomplishments
2023 MADACS Property Manager of the Year Nominee
2023 Cushman and Wakefield MN Team Manager of the Year Award Recipient
2024 Cushman and Wakefield MN Team Team of the Year Award Recipient
Timeline
Multi-Site SR. Property Manager
Cushman and Wakefield(FKA Pinnacle Property MGMNT)
06.2023 - Current
Property Manager
Cushman and Wakefield(FKA Pinnacle Property MGMNT)
11.2019 - 06.2023
Assistant Property Manager
Pinnacle Property Management
04.2018 - 10.2019
Leasing Consultant
Pinnacle Property Management
08.2017 - 04.2018
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