Jolene McQuiston
Isle
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Frontline Teller
Woodlands National Bank
02.2024 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Minimized transaction errors by diligently adhering to bank policies and procedures.
- Expanded cross-selling opportunities with proactive identification of customer needs and presenting relevant financial products or services.
- Fostered lasting relationships with customers through personalized service and genuine interest in their financial wellbeing.
- Managed cash drawer, ensuring accurate balancing and timely reconciliation at the end of each shift.
- Detected potential fraudulent activities by carefully examining checks, identification, and account information.
- Streamlined teller operations by implementing effective time management strategies for daily tasks.
- Expedited customer requests for account updates, transfers, or closures with thorough attention to detail and accuracy.
- Demonstrated resilience and adaptability during times of high customer volume, remaining calm under pressure while consistently providing exceptional service.
- Facilitated smooth account opening processes by gathering necessary documentation and accurately inputting customer information into the bank''s system.
- Displayed exceptional problem-solving abilities when addressing complex customer issues involving multiple accounts or transactions.
- Maintained strict confidentiality when handling sensitive customer information in compliance with bank policies and legal regulations.
- Promoted a positive banking experience with excellent communication skills and professional demeanor.
- Contributed to a welcoming atmosphere within the branch by maintaining a clean work area, stocking supplies as needed, and engaging positively with visitors.
- Participated in ongoing training programs to stay current with industry trends, regulations, and best practices for frontline tellers.
- Contributed to team success by sharing knowledge and providing support to fellow tellers as needed.
- Maximized productivity during peak hours by prioritizing tasks based on importance and urgency while maintaining high levels of client satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
Assistant Store Manager
Dollar General
07.2023 - 05.2024
- Coordinated with vendors to secure product availability at competitive prices.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
Front Line Bank Teller
Northview Bank
01.2013 - 07.2023
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Opened new checking, savings and lines of credit for customer accounts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Transmitted orders to supply cash to meet daily needs.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Performed cash handling duties including counting currency, coins and checks.
- Entered transactions into computer and issued customer receipts.
- Adhered to financial services security and audit procedures.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Resolved problems or discrepancies concerning customers' accounts.
- Built and maintained client relationships through quality, personalized interactions.
- Researched customer inquires regarding their accounts using internal banking systems.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Delivered exceptional service to customers in person or over telephone.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Educated customers about different types of banking services available at the branch.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Performed special services for customers, ordering bank cards and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Provided assistance to other tellers during peak business hours as needed.
- Trained employees on cash drawer operation.
Education
High School Diploma -
Hinckley-Finlayson Secondary
Hinckley, MN05-2001
Skills
- Store Organization
- Records Management
- Customer Relations
- Department Oversight
- Shift Scheduling
- Regulatory Compliance
- Problem-Solving
- Sales Expertise
- Flexible Schedule
- Issue Resolution
- Customer Experience
- Staff Supervision
- Vendor Management
- Attention to Detail
- Time Management
- Inventory Counting
- Records Maintenance
- Customer Service
- POS Systems
- Retail Operations
Education and Training
Hinckley, MN
Timeline
Frontline Teller
Woodlands National Bank
02.2024 - Current
Assistant Store Manager
Dollar General
07.2023 - 05.2024
Front Line Bank Teller
Northview Bank
01.2013 - 07.2023
High School Diploma -
Hinckley-Finlayson Secondary
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