Jon Kolar
Mankato
Summary
Meticulous Parts Professional specializing in inventory management, parts procurement, and customer relationship management. Demonstrated expertise in optimizing processes and improving operational efficiency while ensuring exceptional customer satisfaction.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Certified Parts Professional
Kibble Equipment
Mankato
01.2024 - Current
- Managed parts inventory to ensure availability for service and repair operations.
- Collaborated with technicians to streamline parts procurement and distribution.
- Utilized inventory management software to efficiently track stock levels.
- Conducted regular audits of inventory to minimize discrepancies and enhance accuracy.
- Resolved customer inquiries regarding parts specifications, compatibility, and orders.
- Provided training to new staff on cataloging and customer service practices.
- Evaluated suppliers based on cost-effectiveness, quality standards, and delivery timelines.
- Maintained organized sales areas to create positive first impressions for customers.
Parts Sales
C & B Operations
Slayton
09.2018 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed household errands and other essential duties.
Route Sales Representative
Schwan's Home Service
Marshall
04.2011 - 08.2018
- Delivered products to residential customers on scheduled routes.
- Managed inventory levels to ensure product availability.
- Built strong customer relationships through effective communication.
- Processed customer orders and payments accurately and efficiently.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Responded promptly to customer inquiries and service requests.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Delivered product to customers in a safe and courteous manner.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Planned and organized routes within territory to maximize efficiency and time.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Maintained accurate records of all deliveries and pickups.
- Utilized effective problem solving skills when resolving customer issues.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Cross-sold additional products to customers depending upon merchandise needs.
- Maintained an organized work space at all times.
- Developed and implemented strategies to increase sales volume.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Collected money, provided change and recorded transactions on receipts.
- Informed regular customers of new products or services and price changes.
- Kept accurate logs of all deliveries and trips.
Route Sales Representative
Frito Lay Rolling Sales
Marshall
05.2008 - 12.2011
- Managed inventory levels to ensure product availability.
- Built strong customer relationships through effective communication.
- Conducted product demonstrations and promotions for customers.
- Processed customer orders and payments accurately and efficiently.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Responded promptly to customer inquiries and service requests.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Responded quickly to customer inquiries regarding products or services.
- Provided excellent customer service by answering questions and resolving complaints in a professional manner.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Planned and organized routes within territory to maximize efficiency and time.
- Restocked shelves as needed in order to ensure adequate inventory levels for customers.
- Maintained accurate records of all deliveries and pickups.
- Utilized effective problem solving skills when resolving customer issues.
- Organized deliveries according to customer needs.
- Participated in promotional activities such as special events, trade shows.
- Maintained an organized work space at all times.
- Developed and implemented strategies to increase sales volume.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Informed regular customers of new products or services and price changes.
- Kept accurate logs of all deliveries and trips.
General Manager
Sunkist Bakery Co.
Sioux City
12.1987 - 05.2008
- Directed daily operations to ensure efficient production and distribution processes.
- Oversaw staff management, including hiring, training, and performance evaluations.
- Implemented quality control measures to maintain product standards and consistency.
- Coordinated supply chain logistics to optimize inventory levels and reduce costs.
- Developed strategic plans to enhance market presence and drive business growth.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
Walnut Grove Public School
Walnut Grove, MN05-1984
Skills
- Inventory management and parts procurement
- Technical specifications and supplier evaluation
- Customer relationship management
- Product knowledge
Languages
English
Professional
Certification
John Deere Certified Parts Professional
Timeline
Certified Parts Professional
Kibble Equipment
01.2024 - Current
Parts Sales
C & B Operations
09.2018 - 01.2024
Route Sales Representative
Schwan's Home Service
04.2011 - 08.2018
Route Sales Representative
Frito Lay Rolling Sales
05.2008 - 12.2011
General Manager
Sunkist Bakery Co.
12.1987 - 05.2008
Walnut Grove Public School