JONAH DANIEL
Minneapolis,MN
Summary
Accomplished B.A. in Computer Science with extensive experience in technical support, operations, and software development in fast-paced healthcare environments. Proficient in object-oriented programming, SAP, Excel, troubleshooting, and fostering effective team collaboration. Eager to leverage a diverse skill set in IT systems or software-related roles to drive innovation and enhance operational efficiency. Committed to continuous learning and adapting to emerging technologies to deliver impactful solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intl Shipping Specialist | IT Support | Help Desk
St Jude Medical Cardiology
12.2020 - Current
- Developed and implemented training programs for new hires focused on SAP systems and efficient picking, packing, and shipping methodologies.
- Directed emergency operations on-call, partnering with customer service and supervisors to facilitate critical hospital orders for optimal patient care.
- Executed processing of domestic and international shipments, including meticulous preparation of compliance documentation for Europe, Africa, and Asia.
- Administered inventory levels to maintain accurate records and guarantee product availability for operations.
- Conducted regular cycle counts and managed SAP transactions to uphold inventory accuracy and reliability.
- Achieved accurate documentation of daily employee tasks and time entries, contributing to improved time management. Facilitated streamlined timesheet and operational log processes using Microsoft Excel, enhancing operational productivity.
- Utilized SharePoint to organize, update, and manage document schedules and operational records.
- Coordinated priorities and resolved issues through daily interactions with supervisors and cross-functional teams using Microsoft Teams.
- Oversaw deployment of innovative packaging solutions and automation technologies to optimize operational efficiency in Roseville distribution.
- Supported operational efficiency by assisting with Locus Robotics automation bot integration and implementing SAP process updates during system transitions.
Freight Forwarder
FedEx Drop Box
06.2020 - 01.2021
- Monitored package routing and delivery processes through handheld scanners and tracking systems to maintain operational precision.
- Ensured adherence to strict timelines, routing procedures, and workplace safety standards.
- Monitored package integrity by documenting damages and reporting discrepancies to supervisory staff.
- Managed logistics for freight schedules and shipments, ensuring timely delivery and adherence to client expectations.
- Collaborated with team members to resolve shipping discrepancies and delays.
- Directed shipment operations, effectively prioritizing tasks to meet stringent deadlines while maintaining high standards of quality and accuracy.
Customer service Associate and Cashier
Smash burger
06.2020 - 12.2020
- Managed front-desk operations, ensuring customer satisfaction through effective communication and precise transaction processing.
- Managed point-of-sale (POS) systems to execute cash, credit, and digital transactions with precision and accountability.
- Addressed customer concerns with professionalism and escalated issues as needed to uphold service standards.
Receiving Associate
Burlington Coat Factory
08.2020 - 10.2020
- Executed efficient sorting and stocking of ticketed merchandise.
- Audited shipment contents to ensure accuracy against invoices and store documentation.
- Managed and updated inventory records, addressing discrepancies to support efficient stock control.
- Supported inventory flow based on customer demand and store priorities.
Customer Service & Sales Coordinator
Tesfa Community Tourism
09.2019 - 01.2020
- Developed and communicated tour packages to clients via email and phone.
- Maintained customer records, bookings, and payment documentation.
- Coordinated accommodations, transportation, and travel arrangements.
- Responded to client inquiries and resolved issues in a timely manner.
- Assisted with basic reporting and scheduling activities.
Driver & Tour Guide
Ethiopia Hagere Tour and Travel
02.2018 - 07.2019
- Facilitated dependable transportation solutions to enhance tourist experiences.
- Optimized daily route planning and scheduling to enhance operational efficiency.
- Conducted guided tours to enhance visitor understanding of cultural and historical significance.
- Systematically organized and updated trip records and daily activity logs for streamlined reporting and analysis.
- Provided exceptional customer service to international clients, ensuring satisfaction and loyalty.
Package Tour Organizer & Guide
Ethio Tour and Travel
07.2015 - 12.2017
- Organized travel itineraries, tour packages, and required documentation.
- Coordinated logistics with hotels, transportation providers, and tour guides.
- Maintained booking records and travel documents.
- Assisted clients with trip planning, schedules, and inquiries.
- Ensured positive and professional client experiences throughout tours.
Education
BA, Degree - Major in Computer Science
Metropolitan State University
Saint Paul, MN08-2026
Associate Degree - Liberal Art
Minneapolis Community & Technical College
Minneapolis, MN01-2023
Associate Degree - Hotel & Tourism Management
Ibex Hotel And Tourism College
Addis Ababa, Ethiopia12-2015
Skills
- Python SQL Java Linux Object - Oriented HTML
- Technical issue resolution skills
- Network administration Customer service orientation
- SharePoint (document management) SAP (Shipping, Inventory, System Transactions)
- Data Accuracy & Record Keeping Customer Service & Public Interaction
- Problem Solving & Critical Thinking
- Time-Sensitive / Emergency Order Handling
- Team Collaboration & Leadership
- Adaptability & Quick Learner
- Microsoft Office: Excel (data entry, tracking), PowerPoint, Teams, SharePoint
- Tools & Technologies: Wireshark, SAP
Accomplishments
- Participated in the 2026 Abbott Building Expansion Project, collaborating with engineers on major system and process changes, including Locus Bot integration and heart-valve production, SAP workflow updates.
- Trained new employees on SAP, procedures, and company best practices, improving team efficiency and reducing onboarding time.
- Completed Cybersecurity Career Certificate, gaining skills in network security, threat analysis, and safe computing practices.
- Recognized for high accuracy in inventory management and emergency order fulfillment, directly supporting patient care.
- Contributed to process improvements during expansion and system updates, enhancing workflow efficiency and documentation.
- Consistently commended for leadership and teamwork, ensuring smooth operations across cross-functional teams.
- Reduced system downtime by 20% through proactive maintenance and monitoring.
- Implemented system upgrades resulting in improved performance and efficiency.
Certification
- Certified CYBER SECURITY CARRIER
Languages
English
Amharic
Interests
Interested in roles that allow learning, personal growth, and career development, Motivated to help others grow while expanding technical, administrative, and leadership skills, Enjoy technology, problem-solving, teamwork, and innovation in professional settings, Open to exploring diverse fields to gain experience and make meaningful contributions to the community, Enthusiastic about mentoring and coaching peers or team members to build strong collaborative environments, Committed to continuous learning, including cybersecurity, programming, and system administration, Drawn to roles that combine public service, IT, and operations, providing opportunities to positively impact individuals and communities, Interested in projects that involve process improvements, data analysis, and efficient system management, Staying abreast of technological advancements and industry trends, Continuous learning and professional development
Timeline
Intl Shipping Specialist | IT Support | Help Desk
St Jude Medical Cardiology
12.2020 - Current
Receiving Associate
Burlington Coat Factory
08.2020 - 10.2020
Freight Forwarder
FedEx Drop Box
06.2020 - 01.2021
Customer service Associate and Cashier
Smash burger
06.2020 - 12.2020
Customer Service & Sales Coordinator
Tesfa Community Tourism
09.2019 - 01.2020
Driver & Tour Guide
Ethiopia Hagere Tour and Travel
02.2018 - 07.2019
Package Tour Organizer & Guide
Ethio Tour and Travel
07.2015 - 12.2017
BA, Degree - Major in Computer Science
Metropolitan State University
Associate Degree - Liberal Art
Minneapolis Community & Technical College
Associate Degree - Hotel & Tourism Management
Ibex Hotel And Tourism College
Recognition
Abbott Roseville Company Expansion Project, October 2025