Jonathan Shomion
Anoka
Summary
Dedicated Service Technician with expertise in troubleshooting and preventive maintenance. Proven ability to enhance customer satisfaction through timely solutions and effective training of junior technicians.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
TSBL Distributing
Anoka, MN
09.2023 - 02.2026
- Diagnosed and repaired mechanical issues in diverse equipment models.
- Performed routine maintenance to enhance equipment reliability and performance.
- Assisted customers with troubleshooting, providing timely solutions and guidance.
- Documented service reports detailing repairs and maintenance actions taken.
- Trained junior technicians on best practices for equipment servicing and safety protocols.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Operations Technology Professional
Murray Enterprises
03.2021 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Best Buy
Coon Rapids, MN
02.2019 - 03.2021
- Assisted customers in locating products and providing product information to enhance shopping experience.
- Demonstrated features of electronic devices to effectively communicate value propositions.
- Managed inventory levels and organized merchandise displays to optimize sales opportunities.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction during checkout.
- Trained new employees on customer service techniques and Best Buy policies to ensure seamless integration into the team.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships with clientele.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Kitchen Manager
Murray Enterprises
Anoka, MN
03.2016 - 02.2019
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain efficiency through vendor relationships.
- Trained and mentored kitchen staff, enhancing team performance and skill development.
- Collaborated with front-of-house staff to ensure seamless communication during service hours.
- Conducted regular inspections of equipment and facilities, identifying maintenance needs proactively.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Education
Computer And Information Sciences
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Work with minimal supervision
- Valid Driver's license
- Mechanical aptitude
- Universal EPA certified
- Electrical systems
- Refrigerant handling
Certification
- Licensed Universal EPA
Timeline
Service Technician
TSBL Distributing
09.2023 - 02.2026
Operations Technology Professional
Murray Enterprises
03.2021 - 09.2023
Sales Associate
Best Buy
02.2019 - 03.2021
Kitchen Manager
Murray Enterprises
03.2016 - 02.2019
Computer And Information Sciences
Anoka-Ramsey Community College