Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Lonergan

Inver Grove Heights,MN

Summary

Highly organized and motivated professional with a strong desire to leverage time management and organizational skills in a dynamic business setting. Seeking opportunities to enhance skill set while contributing to company growth. Demonstrated ability to handle high-pressure situations with poise and resolve issues effectively. Proficient in data entry with a typing speed of 55 words per minute, ensuring accuracy and efficiency in all tasks.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Waitress

Pool & Yacht Club
03.2024 - 03.2025
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Process Server & Administrative Assistant

Arden Process Services LLC
05.2014 - 05.2024
  • Served court orders, summonses and subpoenas.
  • Provided proof of service and affidavits.
  • Recorded time and place of delivery of each court order.
  • Served and verified court-ordered summons and subpoenas to individuals.
  • Answered phone and handled email responses to clients
  • Process payments and mail a receipt
  • Maintained proper records relating to service of process.
  • Provided superior customer service and remained professional in escalation cases.
  • Answered phones, greeted clients, scheduled appointments for services and meetings.
  • Filed, faxed, copied and scanned documents and pictures into database.
  • Provided proof of service in form of affidavit.
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.

General Sales Manager

K&J Fitness LLC
11.2015 - 01.2017
  • Account management, process payments and agreements.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
  • Called, e-mailed and followed-up on leads generated by company marketing efforts.
  • Converted leads into prospects and booked appointments to achieve sales quota.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Networked to build client base and promote products to new and existing clients.
  • Negotiated and closed deals with minimal oversight.

Patient Care Coordinator

Kennedy Vision Health Center
04.2014 - 06.2015
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.

Education

Associate of Arts - Liberal Arts

North Hennepin Community College
Minneapolis, MN
08.2015

Skills

  • Strong attention to detail
  • Effective time management
  • Maintains focus during challenging circumstances
  • Clear and concise communication
  • Skilled in resolving conflicts
  • Building Trust and Relationships
  • Service excellence
  • Skilled at prioritizing concurrent responsibilities
  • Maintaining cleanliness
  • Team collaboration
  • Data entry
  • Experienced in software utilization
  • Customer relations
  • Effective problem solver
  • Efficient typing speed
  • Supportive interpersonal skills
  • Organizational skills

Certification

Life Producer License- November 2024- 40817773

Timeline

Waitress

Pool & Yacht Club
03.2024 - 03.2025

General Sales Manager

K&J Fitness LLC
11.2015 - 01.2017

Process Server & Administrative Assistant

Arden Process Services LLC
05.2014 - 05.2024

Patient Care Coordinator

Kennedy Vision Health Center
04.2014 - 06.2015

Associate of Arts - Liberal Arts

North Hennepin Community College

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Jordan Lonergan