Jordan Schmaltz
USPS
Brooklyn Park
11
years of professional experience
Detail-oriented Occupational Health Claims Specialist with proven proficiency in claims processing and data entry. Known for strong analytical skills and effective communication. Committed to enhancing efficiency and accuracy in claim documentation.
Work History
Occupational Health Claims Specialist
1 Year 11 Months- Processed health claims efficiently, ensuring accuracy and adherence to USPS and FECA guidelines
- Analyzed claim documentation for completeness, reducing processing time
- Collaborated with employees and OWCP to resolve discrepancies in claim submissions
- Maintained comprehensive records of all processed claims to ensure compliance and retrieval ease
- Challenged claims which did not meet merit requirements for compensation
Supervisor Customer Service
5 Years 7 Months- Investigated customer service inquiries to enhance overall satisfaction and build brand trust
- Trained, monitored, and coached new employees to ensure proper safety and delivery standards were met
- Developed and created scheduling for all employees to ensure staffing was optimized
- Collaborated with cross-functional teams to align service goals with organizational objectives
City Carrier
3 Years 3 Months- Delivered mail and packages efficiently across designated routes, ensuring timely service
- Maintained accurate records of deliveries and pickups using postal tracking systems
- Assisted in training new carriers on route navigation and delivery protocols
- Implemented process improvements to enhance delivery accuracy and customer satisfaction
Education
Associate of Science - Accounting
- Honoree of [Honor Name]
Skills
Claims processing
Strong analytical skills
Continuous learning
Organizational growth
Medical billing experience
HIPAA compliance
Claim analysis
Effective communication
Claims documentation management
Timeline
Occupational Health Claims Specialist
USPS
07.2023 - 06.2025Read More
Supervisor Customer Service
USPS
12.2017 - 07.2023Read More
City Carrier
USPS
09.2014 - 12.2017Read More
North Hennepin Community College
Associate of Science from Accounting
Read More