Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jordan Rae Wren Hogen

Blaine

Summary

Dynamic server trainer with expertise in high-volume dining at MC Garage, adept at enhancing customer satisfaction through exceptional communication and effective time management. Proven ability to mentor new hires, ensuring rapid integration and performance. Skilled in wine service and upselling strategies, contributing to a memorable dining experience.

Overview

5
5
years of professional experience

Work History

Server Trainer

MC Garage
06.2024 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Front of House Employee

Bostons Pizza
06.2020 - 06.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
  • Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Fine Dining Server

Yellowstone National Park Lodges-Xanterra
04.2023 - 07.2023
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

Education

Centennial High School
Blaine, MN

Skills

  • Effective time management
  • Menu memorization
  • Safe food handling
  • Order accuracy
  • High volume dining
  • Upselling strategies
  • Cash handling
  • Tableside service
  • Server etiquette
  • Food safety compliance
  • Wine service
  • Exceptional communication
  • Training expertise
  • Kitchen staff coordination

Languages

american sign language
Limited Working

Timeline

Server Trainer

MC Garage
06.2024 - Current

Fine Dining Server

Yellowstone National Park Lodges-Xanterra
04.2023 - 07.2023

Front of House Employee

Bostons Pizza
06.2020 - 06.2024

Centennial High School

Similar Profiles

CREATE PROFILE
Jordan Rae Wren Hogen