Jordon Salgado
Saint Paul,MN
Summary
Customer focused Advanced Repair Agent excited to bring technical repair and customer support expertise to an already proven company. A deep understanding of electronics and computer systems, including Windows computers, Apple computers and IOS devices. Outstanding troubleshooting and problem-solving abilities with professional in person and telephone etiquette. Always looking to expand their skill set and understanding of technology and customer service. Highly proficient in delivering not only an accurate and speedy service, but also a world class experience.
Overview
10
10
years of professional experience
Work History
Genius
Apple
03.2022 - Current
- Enhanced office productivity by streamlining administrative processes and implementing time-saving solutions.
- Assisted in developing policies and procedures that improved organizational effectiveness within the workplace.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Created business customers by providing expert guidance on products and services.
Advanced Repair Agent
Best Buy/Geek Squad
10.2017 - 03.2022
- Repaired broken client devices (Phones, Computers).
- Advanced repair specialist for iPhones, Samsung Phones and computers(Windows and Mac).
- Focused on providing a fast but accurate solution for clients.
- Learned how to properly determine the correct and most efficient way to solve a problem.
- Efficiently managing time while still providing a world class customer experience.
- Strengthened skills in building rapport with the client.
Consultation Agent
Best Buy/Geek Squad
11.2016 - 10.2017
- Diagnosed client issues in real time and provided a world class experience.
- Managed time properly in an appointment based field.
- Provided quick fixes within allotted appointment time.
- Began sharpening technical skill while also maintaining great customer service.
- Functionality Checked returned product and if applicable, purposed product to be resold.
- Assisted 20-30 people a day in a hectic environment.
Computer Sales Specialist
Best Buy
12.2015 - 11.2016
- Helped determine the best purchase for a customer based upon their needs.
- Established a strong rapport with customers through honest and concise interaction.
- Obtained vital knowledge about computers that would strengthen my ability to properly repair them in the future.
- Created a friendly environment for customers to feel welcome.
Merchandising Specialist
Best Buy
01.2015 - 12.2015
- Maintained stock and made sure product was always available to the customer.
- Unloaded trucks and safely distributed product.
- Built an ability to multitask in a hectic environment.
- Processed online orders.
- Assisted with carrying out product to customer vehicles.
Sales Associate
JCPenneys
07.2014 - 01.2015
- Learned the value in great customer service.
- Used skills in communication to create a comfortable environment for customers to shop.
- Maintained a clean work environment.
Education
Associate of Science - Mobile Applications Development
Central Lakes College
Brainerd, MNHigh School Diploma -
Brainerd High School
Brainerd, MN2014
Skills
- Communication
- Empathy and Understanding
- Customer Focus
- Software Installation
- Advanced Hardware Installation
- Deescalating Tense and Complex Situations
- Complex Problem Solving
- Critical Thinking
- Great Aptitude For Technology And Service
- Creativity and Innovation
- Time Management In Fast Paced Work Place
- Adaptability and Flexibility
Other Notable Skills
- Extensive experience creating music using many DAWs including Logic and Garageband.
Timeline
Genius
Apple
03.2022 - Current
Advanced Repair Agent
Best Buy/Geek Squad
10.2017 - 03.2022
Consultation Agent
Best Buy/Geek Squad
11.2016 - 10.2017
Computer Sales Specialist
Best Buy
12.2015 - 11.2016
Merchandising Specialist
Best Buy
01.2015 - 12.2015
Sales Associate
JCPenneys
07.2014 - 01.2015
Associate of Science - Mobile Applications Development
Central Lakes College
High School Diploma -
Brainerd High School
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