Jordyn Mitchell
Cottage Grove
Summary
Compassionate and detail-oriented professional with experience in community health work, banking, and high-volume client support. Skilled in assisting diverse populations, navigating complex systems, and ensuring accurate documentation and compliance. Proven ability to assess client needs, resolve issues, and support eligibility-related processes. Strong background in communication, problem-solving, and delivering equitable, client-centered services.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
Work History
Universal Banker
Wells Fargo
10.2025 - Current
- Assist clients with financial transactions, account management, and service requests
- Open and maintain accounts while ensuring compliance with banking regulations and policies
- Analyze client needs and recommend appropriate financial products and services
- Resolve account issues, discrepancies, and customer concerns efficiently
- Maintain accurate documentation and handle sensitive financial information
- Provide high-quality customer service in a fast-paced environment
Community Health Worker (CHW)
Mphysicians
06.2023 - 09.2025
- Conduct outreach and engagement to connect individuals to health and social service resources
- Assist clients with navigating healthcare systems, applications, and eligibility-related processes
- Document client interactions and progress in electronic health records (Epic)
- Support individuals facing barriers such as financial hardship, housing instability, and limited access to care
- Collaborate with providers and community partners to coordinate services
- Advocate for clients to access appropriate programs and resources
Collections Specialist / Data Entry
CoBank Farm Credit Leasing
01.2022 - 05.2023
- Managed financial accounts and updated client records with accuracy
- Conducted outreach to resolve past-due accounts while maintaining professionalism and compliance
- Built client relationships while navigating sensitive financial situations
- Documented all interactions and maintained confidentiality of client data
Data Entry Specialist
Securian Financial
03.2020 - 01.2022
- Processed life insurance transfers and verified documentation for accuracy
- Maintained detailed records of confidential policyholder information
- Managed high-volume workload including outbound calls for case follow-ups
- Tracked application requirements and ensured timely processing using Excel
Direct Support Professional
Thrive Youth Services
01.2020 - 01.2022
- Provided direct care and behavioral support to youth in structured environments
- Administered medication and documented services accurately
- Supported clients in maintaining routines and positive behaviors
- Maintained detailed records and ensured adherence to care plans
Member Services Representative
Hiway Federal Credit Union
04.2017 - 01.2020
- Opened and maintained member accounts and processed financial transactions
- Resolved issues including fraud, disputes, and account discrepancies
- Delivered high-quality customer service in both call center and in-person settings
- Maintained accurate documentation and handled sensitive financial data
Education
Community Health Worker (CHW) Certification -
Saint Mary's University
Diploma -
St. Paul Technical College Highland Park Senior High School
Skills
- Eligibility Support & Case Coordination
- Community Resource Navigation
- Client Advocacy & Support Services
- Policy Interpretation & Compliance
- Documentation & Case Notes
- Data Entry & Records Management
- Conflict Resolution & De-escalation
- Financial Account Management
- Microsoft Office (Excel, Word, Teams)
- Microsoft Office (Word, Excel, PowerPoint)
- Electronic Health Records (Epic)
- Data Entry: 45-55 WPM
Volunteer Experience
- American Red Cross, Disaster Recovery Client Care, 2024
- Mayo Clinic, HCMC, Children's Hospital, Healthcare shadowing, 2024
- Community food program support, 2024
Timeline
Universal Banker
Wells Fargo
10.2025 - Current
Community Health Worker (CHW)
Mphysicians
06.2023 - 09.2025
Collections Specialist / Data Entry
CoBank Farm Credit Leasing
01.2022 - 05.2023
Data Entry Specialist
Securian Financial
03.2020 - 01.2022
Direct Support Professional
Thrive Youth Services
01.2020 - 01.2022
Member Services Representative
Hiway Federal Credit Union
04.2017 - 01.2020
Community Health Worker (CHW) Certification -
Saint Mary's University
Diploma -
St. Paul Technical College Highland Park Senior High School