Jordyn Ziegler-Djuren
Staples
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
The Witches Brew Bistro and Event Center
08.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Customer Experience Supervisor
Best Buy
10.2016 - 12.2024
- Used cross-selling methods to encourage customers to purchase accessories and warranties
- Listened to customer needs, chose appropriate products, and spent time explaining each item's functions and features
- Assisted customers both in person and by phone, answering questions about different products
- Diagnosed issues with cell phone performance, technical operations, and specific applications
- Educated customers about policies, contracts, and payment amounts.
- Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
- Created detailed reports on team performance metrics, enabling management to make informed decisions regarding staffing needs and resource allocation.
Teller Supervisor
Mid-Minnesota Federal Credit Union
04.2022 - 08.2024
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Ensured proper security protocols were followed including verifying identification when necessary.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
- Collaborated with other departments to ensure smooth workflow processes across branches.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
Assistant Store Manager
Wireless Zone-Verizon
05.2020 - 08.2021
- Train new team members on product and Standard Operating Procedures
- Help develop team members growth and working with my team to learn new techniques
- Deposits and Cash Handling
- Specialize in mobile devices and mobile plans to help fit individual customers needs.
Education
High School Diploma -
Lakes High School
Lakewood, WASkills
- Team management
- Customer service
- Leadership
- Time management
- Friendly, positive attitude
- People skills
- Troubleshooting
- Critical thinking
- Project planning
- Consumer Banking
- Staff Management
References
References available upon request.
Timeline
Restaurant Manager
The Witches Brew Bistro and Event Center
08.2024 - Current
Teller Supervisor
Mid-Minnesota Federal Credit Union
04.2022 - 08.2024
Assistant Store Manager
Wireless Zone-Verizon
05.2020 - 08.2021
Customer Experience Supervisor
Best Buy
10.2016 - 12.2024
High School Diploma -
Lakes High School
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