Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jorge Olea Rincon

Richfield

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

12
12
years of professional experience

Work History

Project Manager

Vidales Roofing LLC
Richfield
05.2025 - Current
  • Managed multiple projects with competing deadlines simultaneously.
  • Created and implemented processes to ensure successful completion of projects.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Developed and maintained project plans, timelines, and budgets.

Manager

Jimmy Johns
Richfield
10.2024 - 05.2025
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Bartender/ Server

Nicos Tacos
Minneapolis
06.2016 - 08.2024
  • Greeted customers and provided excellent customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Trained new bartenders on drink preparation and upselling techniques.

Detail Manager

Sears Imported Autos
Minnetonka
05.2015 - 04.2016
  • Reviewed invoices for accuracy prior to submitting them for payment processing.
  • Managed vendor relationships in order to ensure timely delivery of goods and services.
  • Monitored employee performance and provided feedback as needed.
  • Collaborated with other departments to develop best practices for product delivery.
  • Conducted regular reviews of staff performance to ensure high standards were met.

Prep Cook

Chipotle
Richfield
01.2014 - 05.2015
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Seasoned cooked dishes properly before serving them.
  • Measured and weighed food items to comply with portion requirements.

Server

Bayview Event Center
Excelsior
06.2013 - 10.2014
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.

Education

High School Diploma -

Washburn High School
Minneapolis, MN
07-2013

Computer And Information Sciences

Normandale Community College
Minneapolis, MN

Skills

  • Compliance assurance
  • Team collaboration
  • Employee training
  • Problem solving
  • Attention to detail
  • Strong Multitasking
  • Outstanding customer service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

  • Volunteer at Feed My Starving Children
  • Donate
  • Participate in community events

Timeline

Project Manager

Vidales Roofing LLC
05.2025 - Current

Manager

Jimmy Johns
10.2024 - 05.2025

Bartender/ Server

Nicos Tacos
06.2016 - 08.2024

Detail Manager

Sears Imported Autos
05.2015 - 04.2016

Prep Cook

Chipotle
01.2014 - 05.2015

Server

Bayview Event Center
06.2013 - 10.2014

High School Diploma -

Washburn High School

Computer And Information Sciences

Normandale Community College

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Jorge Olea Rincon