Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Chambers

Duluth

Summary

Dynamic Program Coordinator with outstanding leadership skills, adept at fostering independence for individuals at RSI. Proven ability to manage household operations efficiently while ensuring compliance with regulations. Self-motivated and professional, I excel in conflict resolution and documentation accuracy, enhancing team performance and service quality.

Overview

15
15
years of professional experience

Work History

Program Coordinator I & II

RSI
10.2021 - Current
  • Provide support to individuals receiving services in household management tasks—including shopping, meal preparation, laundry, cleaning, and banking—with the goal of promoting maximum independence based on each individual's skills and abilities. Additionally, ensure completion of assigned household responsibilities and provide transportation as needed.
  • Collaborated with individuals receiving services and their support teams—including case managers, coworkers, and family members—to implement individualized support plans in accordance with ethical standards such as confidentiality and informed consent.
  • Resolve conflicts between team members and maintaining a healthy working environment.
  • Prepare and post staff schedules in a timely manner.
  • Monitor the use of household and program supplies, including menus and food inventory.
  • Ensure all staff complete required training on documentation in compliance with RSI policies and licensing regulations. Conduct regular reviews to verify accuracy and accountability in documentation, monitor completion of individual services, and provide follow-up support as necessary.
  • Scheduled medical appointments for individuals receiving services and ensured appropriate staff coverage and training for appointment support.
  • Communicated appointment outcomes to supervisors and nursing staff to ensure continuity of care.
  • Attended medical appointments as needed to advocate for individuals and provide direct support.

Assistant Men's Basketball Coach

Fond Du Lac Community College
08.2021 - 03.2023
  • Assisted in designing practice plans that emphasized fundamental skill development and team cohesiveness.
  • Strengthened player endurance with tailored conditioning exercises for peak physical fitness.
  • Contributed to the establishment of a winning culture by consistently modeling professionalism, dedication, and passion for the sport of basketball.
  • Analyzed game footage to identify areas for improvement, providing valuable insights for coaching strategy adjustments.
  • Assisted in scouting potential recruits, evaluating talents and identifying promising prospects for the team.
  • Supported players in achieving their academic goals through effective time management and study skills guidance.
  • Managed equipment inventory to ensure all necessary supplies were available when needed during practices or games.
  • Assisted head coach in managing daily operations, ensuring smooth execution of team activities.
  • Mentored players on sportsmanship, teamwork, and discipline both on and off the court.
  • Enhanced player performance by developing and implementing strategic training programs.

Team Supervisor

RSI
03.2020 - 10.2021

*Managed household petty cash account, collected and organized receipts for all purchases, and submitted accurate reports to the finance department within designated timeframes.

*Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.

*Assisted individuals in meeting basic physical care needs (e.g., health, grooming, bathing, toileting, eating) and personal management needs (e.g., human development, human sexuality), while promoting and encouraging independence in daily living.

*Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.




DSP

RSI
02.2020 - 03.2020
  • Assist individuals we support with daily living needs.(Bathing, grooming, oral hygiene and while providing a safe environment.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Transported individuals we support to and from medical appointments with safety and efficiency.
  • Served as an advocate for individuals receiving services by identifying, understanding, and effectively communicating their unique needs, preferences, and choices.
  • Completed thorough and accurate documentation by end of shift, using specific, objective, and descriptive language while maintaining strict confidentiality in accordance with agency standards.

Team Lead

HCL Technologies
12.2012 - 09.2019


  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Provided Help Desk support by assisting agents with inquiries related to various processes and procedures.
  • Handled supervisor calls, effectively de-escalating situations to maintain team productivity and morale.
  • Managed a team of 20 to 50 staff members within the accommodations department, ensuring smooth operations.
  • Trained employees on company policies, procedures, and best practices to maintain compliance and performance standards.
  • Scheduled professional career exams and coordinated logistics to support employee development.
  • Created and maintained weekly work schedules to optimize staffing and workflow.
  • Conducted annual performance appraisals to review and support staff development and goal-setting.
  • Process hypersensitive data such as credit cards and banking information regularly

License Foster Parent

State Of Minnesota
03.2011 - 05.2013
  • Delivered exceptional care to children, supporting their growth and development across multiple areas of daily life.
  • Collaborated closely with social workers to facilitate successful future home placements.
  • Transported children to and from school as well as medical and other appointments, ensuring safety and punctuality.
  • Developed weekly nutritional menus compliant with state standards to promote healthy eating habits.
  • Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
  • Established clear boundaries within the home environment that promoted respect for themselves and others.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Assisted older youth transitioning into adulthood by providing guidance on essential life skills and decision-making processes.

Education

No Degree - Business Management

College Of St. Scholastica
Duluth, MN

No Degree - Business Management

Mesabi Range And Tech College
Virginia

High School Diploma -

Milwaukee Bay View High School
Milwaukee
06-1996

Skills

    *Outstanding Leadership

    *Professional

    *Self-Motivated

    *Ability to work under pressure

    *Great time management

    *Multitasking

Timeline

Program Coordinator I & II

RSI
10.2021 - Current

Assistant Men's Basketball Coach

Fond Du Lac Community College
08.2021 - 03.2023

Team Supervisor

RSI
03.2020 - 10.2021

DSP

RSI
02.2020 - 03.2020

Team Lead

HCL Technologies
12.2012 - 09.2019

License Foster Parent

State Of Minnesota
03.2011 - 05.2013

No Degree - Business Management

College Of St. Scholastica

No Degree - Business Management

Mesabi Range And Tech College

High School Diploma -

Milwaukee Bay View High School
Joseph Chambers