Joseph Morris
7975 Grinnell Ct W
Summary
Field Project Manager with extensive experience at Lowe's Home Improvement, proficient in on-time and accurate project completion while maintaining Lowe's standards and policies. Proven track record of enhancing team collaboration and mentoring staff, resulting in timely project completion and improved store and company satisfaction. Skilled in documentation management and at developing and maintaining a positive work environment.
Overview
20
20
years of professional experience
Work History
Field Project Manager
Lowe's
05.2020 - Current
- Streamlined communication among 3rd party team members, in-store employees, and the Lowe's corporate office for improved collaboration and decision making to ensure on time and accurate completion of all projects assigned.
- Ensured compliance with Lowe's standards, company policies, and safety guidelines throughout the duration of the project.
- Mentored 3rd party team members, promoting professional development and skill enhancement.
Department Supervisor
Lowe's
01.2020 - 05.2020
- Maintained inventory, cleanliness of the department and overall store, organization of order management, and provided excellent customer service.
- Trained new and current employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of several employees and specialists, delegated tasks and held each employee accountable for completing assignments.
Appliance Sales Specialist
Lowe's
07.2019 - 01.2020
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Merchandising Service Manager
Lowe's
05.2017 - 07.2019
- Executed assigned projects for on-time and accurate completion as well as service for in-store bays for accuracy and overall cleanliness within accordance of Lowe's company standards.
- Managed a team of several associates, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Outdoor Power Equipment Specialist
Lowe's
05.2016 - 05.2017
- Increased customer satisfaction by providing expert advice on outdoor power equipment selection and usage.
- Assisted in maintaining a clean, organized showroom floor for optimal product display and ease of navigation.
- Enhanced store reputation by consistently delivering outstanding customer service and resolving complaints professionally.
Inside and Outside Lawn & Garden Dept Supervisor
Lowe's
04.2012 - 05.2016
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of several employees and specialists between two departments, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Assigned tasks and established work schedules to staff to cover operational needs.
Head Cashier
Lowe's
03.2011 - 04.2012
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Cashier
Lowe's
09.2010 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Inside Lawn & Garden Department Manager
Lowe's
05.2007 - 08.2010
- Created a visually appealing display layout, resulting in increased foot traffic within the department.
- Optimized scheduling practices to ensure adequate coverage during peak shopping hours.
- Ensured safety compliance within the department by regularly inspecting equipment and enforcing safe work practices among staff members.
- Enhanced customer satisfaction by providing knowledgeable assistance in lawn and garden product selection.
Night Stock Associate
Lowe's
08.2005 - 05.2007
- Streamlined the restocking process through proper use of equipment such as pallet jacks, forklifts, and hand trucks.
- Assisted in reducing out-of-stock items by diligently monitoring inventory levels and timely replenishment of shelves.
- Expedited nightly tasks while maintaining accuracy by developing time-efficient strategies for completing duties within allotted timeframe.
- Collaborated with team members to complete assigned tasks, resulting in a well-organized and visually appealing store.
Customer Service Associate
Lowe's
04.2005 - 08.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Digital Photography
Brown College
Mendota Heights, MN04-2013
Associate of Arts - Communications
Jefferson Community College
Steubenville, OH05-2003
Skills
- Field coordination
- Project closeout
- Scope management
- Documentation management
- Workforce planning
- Site supervision
- Task delegation
- Progress tracking
- Project reporting
Timeline
Field Project Manager
Lowe's
05.2020 - Current
Department Supervisor
Lowe's
01.2020 - 05.2020
Appliance Sales Specialist
Lowe's
07.2019 - 01.2020
Merchandising Service Manager
Lowe's
05.2017 - 07.2019
Outdoor Power Equipment Specialist
Lowe's
05.2016 - 05.2017
Inside and Outside Lawn & Garden Dept Supervisor
Lowe's
04.2012 - 05.2016
Head Cashier
Lowe's
03.2011 - 04.2012
Cashier
Lowe's
09.2010 - 02.2011
Inside Lawn & Garden Department Manager
Lowe's
05.2007 - 08.2010
Night Stock Associate
Lowe's
08.2005 - 05.2007
Customer Service Associate
Lowe's
04.2005 - 08.2005
Bachelor of Science - Digital Photography
Brown College
Associate of Arts - Communications
Jefferson Community College
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