Joseph Smith
West Saint Paul
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
General Manager
Billy's On Grand
03.2021 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Senior District Manager
Boost Mobile
12.2017 - 02.2021
- Supervised 12 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Case Management Manager
Placement Partners
02.2011 - 10.2017
- Enhanced team productivity by providing ongoing training, coaching, and feedback to case managers.
- Conducted regular audits of case files to ensure accuracy, completeness, and proper documentation practices were maintained.
- Oversaw the hiring process for new case managers, contributing to the development of a skilled workforce committed to excellence in service delivery.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
Small Business Sales Consultant
Qwest Communications
05.2006 - 10.2011
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Team Leader Manager
Target
07.1995 - 02.2006
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Established and maintained performance, quality and service standards for professional customer care.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Education
Bachelor of Arts - Human Services
University of Minnesota - Twin Cities
Minneapolis, MN06.1999
Skills
- Decision-making
- People skills
- Conflict resolution
- Sales leadership
- Goals and Performance
- Policy Enforcement
- Operational Improvements
- Manager Coaching and Training
Timeline
General Manager
Billy's On Grand
03.2021 - 08.2023
Senior District Manager
Boost Mobile
12.2017 - 02.2021
Case Management Manager
Placement Partners
02.2011 - 10.2017
Small Business Sales Consultant
Qwest Communications
05.2006 - 10.2011
Team Leader Manager
Target
07.1995 - 02.2006
Bachelor of Arts - Human Services
University of Minnesota - Twin Cities
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