JOSEPH THOMEY

• Sales Supervisor – Harbor Freight Tools
• Led and motivated a team of associates to achieve daily sales goals, customer satisfaction targets, and merchandising standards.
• Trained new team members on product knowledge, customer service techniques, and company policies to ensure consistent performance.
• Monitored sales floor activity to optimize associate placement and maximize customer engagement and conversion rates.
• Analyzed sales trends and customer behavior to recommend strategic product placements and promotional adjustments.
• Ensured compliance with Harbor Freight’s sales protocols, loss prevention procedures, and customer experience standards.
• Assisted store management with scheduling, shift coverage, and team performance evaluations.
• Provided solutions to customer concerns and escalated complex issues to management, ensuring timely resolution and customer retention.
• Supported inventory management by verifying product availability, conducting cycle counts, and ensuring accurate pricing and signage.
• Participated in store audits and implemented action plans to improve operational efficiency and compliance.

• Supervised daily operations of the backroom and receiving area, ensuring timely unloading, sorting, and stocking of incoming freight.
• Managed a team of logistics associates, delegating tasks and providing coaching to maintain productivity and accuracy.
• Coordinated freight flow from receiving dock to sales floor in accordance with company standards and safety protocols.
• Maintained accurate inventory through proper handling, labeling, and storage of merchandise.
• Implemented safety procedures to minimize workplace incidents and ensure compliance with OSHA and Harbor Freight guidelines.
• Collaborated with store leadership to schedule freight deliveries and align staffing needs with high-volume shipment days.
• Conducted regular audits of stockroom organization and replenishment processes to support merchandising and minimize shrink.
• Operated forklifts, pallet jacks, and other equipment safely and efficiently, ensuring team members were trained and certified as needed.
• Supported seasonal transitions and major resets by organizing product flow and logistics team readiness.

• Performed diagnostics, maintenance, and repairs on a variety of inboard and outboard engines, including Yamaha, Mercury, Volvo Penta, and Honda marine systems.
• Conducted seasonal servicing and winterization of boats, ensuring all systems were properly drained, protected, and documented.
• Diagnosed electrical, fuel, cooling, and mechanical system issues using diagnostic software and traditional testing methods.
• Installed and serviced marine components including bilge pumps, GPS/fish finder units, steering systems, and battery banks.
• Maintained detailed service records and work orders in accordance with company and manufacturer standards.
• Provided exceptional customer service by explaining repairs, offering maintenance recommendations, and coordinating with the service office.
• Ensured all repairs complied with coast guard and manufacturer safety standards.
• Worked independently and as part of a team to meet tight deadlines during peak boating season.
• Assisted in the haul-out and launch of vessels using forklifts, trailers, and hydraulic lifts.
• Maintained a clean and organized work environment, ensuring tools and parts were properly stored and inventoried.
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• Highly skilled heavy equipment operator with extensive experience operating a wide range of heavy equipment, including skid steers, dozers, excavators, front-end loaders, forklifts, scrapers, and packers.
• Completed a rigorous three-year operator school training program, possessing exceptional expertise in rough and finish grading for various areas, such as green spaces, sidewalks, driveways, parking lots, storm, sanitary, and water main pipe laying.
• Knowledgeable in various tools, I am proficient in performing daily and general equipment maintenance. Additionally, I am experienced in pond installation, demolition, and handling hazardous materials with precision and care.
• Proficient in reading and interpreting blueprints and schematics, I effectively communicate with team members and complete projects accurately and efficiently.

• As a skilled relationship manager, I have successfully managed staff and customer accounts across the Southwest region of the United States, with a focus on delivering outstanding warranty support.
• I was promoted to assistant manager from a warehouse employee position for demonstrating a strong work ethic and innovative thinking. In my role, I successfully doubled and quadrupled sales by effectively managing growing freight demands, optimizing inventory, and promoting products. Additionally, I have experience remodeling backrooms to enhance efficiency and optimize space usage.

• Verify precise weights and measurements by reviewing production specifications prior to ingredient mixing.
• Calibrate machines to meet strict quality standards and required productivity levels.
• Ensure efficient stocking, staging, and transportation of goods, while operating machinery in compliance with established protocols.
• Maintained a meticulous attention to detail and skill in using production tools and equipment. My commitment to precision and efficiency enables me to deliver high-quality results in a fast-paced production environment.

Assisted in setup and breakdown of temporary job site offices, including delivery of supplies and equipment.

Followed all OSHA safety guidelines and Pulte Homes’ internal protocols to promote a safe working environment.

Communicated regularly with site supervisors and subcontractors to coordinate site upkeep and identify needs for additional support.

Assisted with minor carpentry, landscaping, and punch-list tasks to prepare homes for final walkthroughs and closings.

Installed temporary safety barriers, signage, and fencing to protect workers, subcontractors, and visitors on site.

Conducted routine maintenance of construction equipment and tools, identifying and reporting any issues requiring repair or replacement.

Maintained clean and hazard-free work zones by removing debris, sweeping areas, and organizing tools and materials.

Performed daily site inspections to ensure cleanliness, organization, and adherence to safety standards across multiple active home construction sites.

• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Delivered consistent training and leadership to staff to boost performance and help team members achieve performance goals.
• Followed food safety standards and created reminders of daily responsibilities.
• Managed three locations inside a franchise and maintained five-star service from myself and the team.