Josephine Fenske

At Pizza Luce Downtown Minneapolis I work as Front of House Support Staff which includes hosting, phones, and cashier shifts.

As a host I greet guests, manage waitlists, and bus tables. I am the first person guests see when they enter the restaurant, so I am sure to be welcoming and polite. During phones shifts I take orders over the phone, attend to any other needs guests have over the phone, help package delivery orders, run food to tables, and fold boxes. As a cashier I work on our pizza by the slice line taking orders for guests and ringing them up. I also make sure the dining area is clean and well stocked.

Overall, I work to fill any gaps in needs for guests and coworkers as FOH Support, making sure the restaurant runs as smoothly as possible.

As a bakery assistant at the Lewis and Clark College dining hall, I helped make baked goods in the morning to be served the same day. I learned how to follow basic recipes and ensure consistency in flavor and quality. I worked in large quantities and made goods such as muffins, cakes, cookies, etc.

As a barista at the Lewis and Clark College Trail Room Cafe I made coffee and tea beverages, served food, and kept the dining area clean and stocked. I learned how to work an automatic espresso machine and make various caffeinated and non caffeinated drinks. I served my fellow students, faculty, and visitors at the college. Overall I was friendly, quick with service, and kept the service area clean and organized.

As Front of House Support at Pizza Luce Roseville, I worked host and phones shifts, similar to Pizza Luce Downtown Minneapolis.

I started at Potbelly as an associate, became a certified trainer, and then a shift lead. I got my Food Safety Certificate for this job.

While working at Potbelly, I learned how to prepare and store food according to health and safety rules, manage and delegate tasks to my coworkers, complete food operations paperwork, open and close the store, do safe counts, and overall serve guests to full satisfaction.