Josephine Mbiye
Minnetonka
Summary
Detail-oriented professional with strong skills in customer service and teamwork. Known for adaptability and efficiency in high-pressure settings, consistently contributing to team success and enhancing overall service quality.
Overview
4
4
years of professional experience
Work History
Team Member
Panera Bread
Saint Louis Park, MN
04.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to prepare food items according to standardized recipes and presentation guidelines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Team Member
Noodles & Company
Saint Louis Park, MN
02.2023 - 04.2024
- Adapted quickly to changing priorities and peak business periods, contributing to team productivity.
- Implemented suggestions for process improvements that enhanced service efficiency during busy hours.
- Maintained productive, efficient approach to all tasks.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Team Member
Jimmy John's Gourmet Sandwiches
Minnetonka, MN
09.2022 - 02.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
Team Member
West Middle School
Hopkins, MN
11.2021 - 10.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Collaborated with team members to prepare food items according to standardized recipes and presentation guidelines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Athene De La Gombe
Kinshasa, DRC07-1982
Skills
- Positive attitude
- Attention to detail
- Collaboration and teamwork
- Cleaning
- Teamwork and collaboration
- Problem-solving
Timeline
Team Member
Panera Bread
04.2024 - Current
Team Member
Noodles & Company
02.2023 - 04.2024
Team Member
Jimmy John's Gourmet Sandwiches
09.2022 - 02.2023
Team Member
West Middle School
11.2021 - 10.2022
High School Diploma -
Athene De La Gombe