Josh Gjelhaug
Saint Paul
Summary
Motivated and professional high school student with hands-on experience in hospitality and administrative support. Proven ability to provide excellent customer service, manage appointments, and assist in day-to-day operations in both spa and restaurant environments. Known for strong organizational skills, a solid work ethic, and the ability to communicate effectively in team and independent settings. Skilled in data entry, office organization, and maintaining a welcoming atmosphere for guests. Adept at balancing responsibilities while remaining professional, mature, and detail-oriented.
Overview
1
1
year of professional experience
Work History
Assistant to the Office Manager
Lake Elmo Inn
Lake Elmo
11.2024 - 05.2025
- Assisted with basic clerical duties such as filing, photocopying, and organizing documents
- Answered phones, took messages, and directed calls to appropriate staff
- Helped maintain office cleanliness and organization, including restocking supplies
- Supported the office manager with light data entry and scheduling tasks
- Greeted guests and vendors, providing general information or directing them as needed
- Ran occasional errands and assisted with small day-to-day operational needs
Hospitality Worker
Woodhouse Day Spa
Roseville
06.2024 - 09.2024
- Monitored inventory levels for all items used in the hospitality area
- Managed appointment scheduling and guest communications using spa software, ensuring efficient and accurate bookings.
- Maintained a clean, tranquil, and inviting spa environment by monitoring lighting, music, and scent to align with the brand’s ambiance standards.
- Promoted retail products and spa services, enhancing guest experiences and contributing to increased sales.
- Collaborated with spa therapists and management to coordinate daily operations and address guest needs promptly.
- Handled guest inquiries and resolved concerns with professionalism, ensuring high levels of customer satisfaction.
Education
High School Diploma -
Concordia Academy
Roseville, MN05-2026
Skills
- Customer service
- Appointment scheduling
- Data entry
- Office organization
- Knowledgeable in excel spreadsheets
- Experienced in leadership roles such as captains for varsity sports teams
- Good at working in a team or individual setting
- Strong work ethic
- Problem solving
- Time management
- Effective communication
- Professional and mature
Timeline
Assistant to the Office Manager
Lake Elmo Inn
11.2024 - 05.2025
Hospitality Worker
Woodhouse Day Spa
06.2024 - 09.2024
High School Diploma -
Concordia Academy