Josh Karnes

I went through Marine Corps boot camp from June 2024 to September 2024, where I learned discipline, situational awareness, and teamwork. Then I went through Marine combat training from November 2024 to December 2024, where I learned problem-solving in critical situations and the importance of safety procedures. Then I am currently going through Military Police training, where I am a fireteam leader. I have learned proper delegation of work, as well as team leadership, and security protocols. I will graduate from military police training on April 29th, 2025, where I will start as a reservist in Minneapolis.

Reviewed guest information and payment options, checking for accuracy and completeness. Resolved guest complaints by providing exceptional customer service. Maintained confidentiality of customer information in compliance with privacy regulations. Assisted customers with flight bookings, changes, cancellations and refunds in accordance with company policies. Researched and resolved customer issues.

Explained airline rules regarding baggage allowance and excess fees if applicable. Assisted customers via phone by providing confirmations, answering questions and offering general information.

Described merchandise and explained use, operation and care. Searched store inventory system to determine whether requested products were available. Executed daily opening and closing procedures for the electronics department. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Processed payments using cash registers or point-of-sale systems. Watched for and recognized security risks and thefts to prevent or handle situations. Assisted customers in selecting and purchasing electronic products based on their needs and specifications.

Stocked shelves and supplies and organized displays to focus customer attention on specific items. Resolved customer complaints in a timely manner while adhering to company policies.

Demonstrated how to use kitchen equipment, prepare menu items and deliver excellent customer service. Provide feedback on job performance to help improve employee skills.

Assisted in resolving customer complaints quickly and efficiently. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Identified needs of customers promptly and efficiently. Completed day-to-day duties accurately and efficiently. Assisted with customer requests and answered questions to improve satisfaction.