Josh Maresca
Robbinsdale
Summary
Results-driven professional with a proven track record in training and development, operational management, and customer experience enhancement. Expertise in optimizing store systems and fostering a collaborative team environment to drive efficiency and achieve operational goals.
Overview
9
9
years of professional experience
Work History
Training General Manager
Caribou Coffee
Plymouth
05.2019 - Current
- Trained and developed team members to deliver exceptional guest experiences.
- Facilitated comprehensive training programs for Managers in Training.
- Optimized deployment and utilization of store systems to enhance efficiency.
- Collaborated with General Manager peers to improve store operations.
- Possessed extensive knowledge of store systems, including CrunchTime and Workday.
- Recognized as two-time Best of Bou Award winner for outstanding performance.
Store Manager
Starbucks
Santa Barbara
05.2017 - 05.2019
- Cultivated a collaborative environment, achieving operational excellence consistently.
- Ensured effective staffing, scheduling, and task alignment to meet customer demands.
- Empowered partners with knowledge and skills for high performance.
- Managed product placement and inventory to enhance sales and reduce waste.
- Applied operational systems to consistently deliver exceptional customer experiences.
- Developed team capabilities through structured development plans and targeted coaching.
- Guided team in prioritizing tasks while eliminating obstacles to success.
Education
Bachelor of Science - Business Administration And Management
California State University, Channel Islands
Camarillo, CA06-2016
Skills
- Leadership and team development
- Collaborative leadership
- Operational management
- Training and coaching
- Inventory management
- Customer experience enhancement
Timeline
Training General Manager
Caribou Coffee
05.2019 - Current
Store Manager
Starbucks
05.2017 - 05.2019
Bachelor of Science - Business Administration And Management
California State University, Channel Islands