JOSHUA ANDERSON
Minneapolis
Summary
Results-driven IT professional with ambition and focus. Business background holding years of sales experience, customer service, and technical problem solving. Knowledgeable of Apple and Microsoft operating systems. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
2nd Tier Help Desk Technician/ Onsite HST Support
University of Minnesota
06.2024 - Current
- Using Active Directory to manage university medical devices.
- Daily technical support for end-users using problem-solving skills learned through technical background information.
- Connecting printers to a network in order to insure user support anywhere on campus and providing support towards them.
- Imaging devices to make sure assets and devices are compliant to the company's standard.
- Accessing user's device remotely and administrating services and problem- solving
- Ticketing software experience to log and track different work orders.
Website Manager
Notify: The Loud Apparel
01.2020 - Current
- Implement website accessibility standards such as WCAG 2.0 guidelines to ensure a user-friendly experience for all visitors, regardless of ability or device type.
- Develop performance metrics to benchmark websites.
- Provide training and mentorship for junior team members on best practices in web design and development.
Sales Associate/Service Technician
Apple
11.2022 - 05.2024
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assembled and disassembled apple products and learning the efficient ways to fix them in a time sensitive atmosphere.
- Showing customer service skills to ensure client trust while operating on broken devices and setting expectations.
- Engaged with customers to build rapport and loyalty.
Customer Sales and Service Expert
Asurion
02.2023 - 02.2024
- Handled calls promptly and with courteous professionalism.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
Education
Cyber Security Certification - Information Technology
Summit Academy OIC
Minneapolis, MN06-2023
High School Diploma -
Lanphier High School
Springfield, IL06-2019
Skills
- Techinical Support
- Customer Service
- Active Directory
- Asset Management
- Works Well Under Pressure
- Friendly and Professional Communication Skills
- SCCM Knowledge
- Problem-solving
- Data Analysis
- Remote Trouble- Shooting
- Project Management
- Ticketing (Team Dynamics, ServiceNow)
Certification
Josh Wiggins, Manager
jwiggins@umn.edu
Ben Phillips, Manager
benphillip@gmail.com (612) 217-4724
Kenyatta Fields, Supervisor
field611@umn.edu (952) 239-2306
Heneeya Myrick, Colleague (NCC Alumni)
heneeya@gmail.com (651) 432-1151
Solitaire King, Mentor & Supervisor
(708) 935-4619
Timeline
2nd Tier Help Desk Technician/ Onsite HST Support
University of Minnesota
06.2024 - Current
Customer Sales and Service Expert
Asurion
02.2023 - 02.2024
Sales Associate/Service Technician
Apple
11.2022 - 05.2024
Website Manager
Notify: The Loud Apparel
01.2020 - Current
Cyber Security Certification - Information Technology
Summit Academy OIC
High School Diploma -
Lanphier High School
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