Joshua Borowick
Foley
Summary
Dynamic Customer Service Representative with a proven track record at Fingerhut, excelling in complaint resolution and fostering long-term relationships. Skilled in payment processing and critical thinking, I enhanced customer loyalty through empathetic communication and effective problem-solving, while uplifting team morale by recognizing colleagues' contributions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Fingerhut
03.2015 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with order placements, returns, and product recommendations to enhance satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
GED -
Blaine High School
Blaine, MNSkills
- Customer service
- Critical thinking
- Long term relationship building
- Complaint resolution for customers
- Payment processing
- Team morale development skills
- Quickly learn, adapt, and overcome problems
Timeline
Customer Service Representative
Fingerhut
03.2015 - Current
GED -
Blaine High School
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