Joshua Brown

• Managed staff schedules and assigned roles to optimize performance.
• Oversaw daily operations to ensure smooth club functionality.
• Trained new employees on club policies and operational procedures.
• Developed promotional materials to attract new members and increase visibility.
• Resolved member inquiries and concerns to improve satisfaction levels.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented quality control measures to uphold company standards.
• Bartending
• Barista
• Internal programming.
• Water testing/balancing

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.
• Maintained updated knowledge through continuing education and advanced training.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Recognized by management for providing exceptional customer service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

I also helped with creating the weekly schedules for the team, including the day-to-day break schedule. I was a part of the stores remodel team as the issue resolution captain. Finally, when needed, I backed up other departments within the store (Style, Tech, Service & Engagement, Grocery, Plano, Starbucks).

• Coordinated daily operations of deck activities for Cascade Bay Water Park.
• Scheduled deck staff shifts to optimize workflow and coverage during peak times.
• Trained new employees on deck procedures and safety protocols effectively.
• Monitored inventory levels, ensuring timely replenishment of necessary supplies.
• Organized and maintained stock inventory levels in order to meet customer demands promptly.
• Conducted regular inspections of equipment and facilities for safety compliance.
• Conducted regular performance reviews with team members to ensure quality standards were met.
• Supervised daily operations including cash handling, ticket sales.
• Drafted reports of weekly activities, incidents, injuries or any unusual occurrences at the park.
• Resolved customer complaints in a courteous manner while upholding company policies.
• Responded quickly in emergency situations ensuring that appropriate action was taken.
• Maintained a safe and clean environment for patrons by regularly inspecting facilities, equipment and grounds.
• Conducted tests to identify contaminants in water sources.
• Maintained accurate records of water quality assessments and findings.
• Performed regular water tests to ensure compliance with local and state regulations.
• Lifeguard Instructor certification which allowed me to test, train and certify new Lifeguards.
• Monitored weather conditions.

• Prepared ingredients for daily menu items in a fast-paced kitchen environment.
• Maintained cleanliness and organization of cooking stations and kitchen equipment.
• Followed food safety guidelines to ensure safe food handling practices.
• Managed inventory by restocking supplies and tracking usage levels daily.
• Learned menu items and specials to provide accurate information to customers.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Wrapped, dated and labeled food items in storage for safety and freshness.
• Chopped, diced and sliced vegetables and fruit ahead of rush periods.
• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
• Performed basic administrative duties such as inventory management, ordering supplies.
• Monitored temperatures of prepared food and cold-storage areas.