Joshua Dehart
Monticello,MN
Summary
3 Year Patient Access Representative with a proven track record at CentraCare Health, excelling in customer service and handling sensitive medical information. Adept at insurance verification and maintaining HIPAA compliance, I thrive in fast-paced, high stress environments, ensuring quality patient care while effectively managing challenging situations. I'm committed to fostering positive patient experiences through active listening and tailored solutions depending on the patients needs.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
CentraCare Health - Monticello
07.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Environmental Services Housekeeper
CentraCare Health - Monticello
10.2021 - 07.2022
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
Education
No Degree - Sleep Study
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Customer service
- Insurance verification
- Multitasking and organization
- Team collaboration
- Flexible schedule
- Conflict resolution
- Patient registration
Timeline
Patient Access Representative
CentraCare Health - Monticello
07.2022 - Current
Environmental Services Housekeeper
CentraCare Health - Monticello
10.2021 - 07.2022
No Degree - Sleep Study
Minneapolis Community And Technical College
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