Joshua Fleetwood
Minneapolis
Summary
I have worked in various capacities within a warehouse setting, including being responsible for orders. RMA, technical repair, and white glove delivery services, as well as successfully managing and operating routes with logistical needs and set timelines for them. I have customer service experience within general retail sales, as well as direct client sales for large and bulk orders, assisting in managing multi-million dollar accounts with larger clients. Started at the ground floor in each workplace, often making movements upwards within these companies, seeking management and leadership opportunities withing them, as that is usually my goal whilst working somewhere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Courier
Federal Express
Bloomington, MN
10.2020 - Current
- Worked my way into various roles, fulfilling the responsibilities of each role as needed
- Saw the safe and timely delivery of packages within designated commitment times for customers
- Helped manage and operate on lower scale days, such as Saturdays w/ up to 30 other staff and drivers present
- Assisted with logistical operations when needed, relaying information and portraying optimized decision making
- Helped train employees in their roles, as well as our location in various technological updates and changes, often coaching through new processes and being designated as an asset and resource in that manner
Installation Technician
2nd Wind Exercise Equipment
Eden Prairie, MN
02.2018 - 10.2020
- Represented out commercial installation and delivery division, working on high budget and higher scaling jobs
- Assisted with sales and delivery management that suited customer need
- Eventually became a truck lead, delegating best routing and logistics for the days we were scheduled, like order of deliveries, etc.
- Worked directly with the RMA process at our warehouse in Bloomington, in regards to accreditation processing and manufacturing/repair, along with physical delivery of products
- Was formally forklift certified, and assisted directly in helping manage, organize, pick, stage, and load LTL shipments and our own delivered freight for local operations
Barista
Caribou Coffee
Minneapolis, MN
02.2013 - 04.2018
- Started my working career here, working front of house and with customers directly every day
- Made upward movement, eventually becoming a shift supervisor, and then assistant general manger
- Officially managed 30 employees, delegating tasks on shift, and creating the scheduling for those employees
- Was responsible for ordering and managing stock, as well as keeping a direct inventory of our stores, including organizing and counting/weighing every item in our store and listing them within our inventory system
- Helped with general communications between our store and Caribou facilities product negotiations, such as 3rd party vendors for our equipment, as well as internal services, such as our product manufacturers and roasteries
Education
No Degree - Criminal Justice
Minnesota State University Moorhead
Moorhead, MNHigh School Diploma -
Burnsville High School
Burnsville, MN06-2014
Skills
- DOT Certification
- Forklift Certification
- Logistical management
- Intermediate understanding of technology and different UI
- Familiarity with RMA processes
- Installation technician and sales training
- Warehouse LTL ordering processing experience
- General warehouse experience
Certification
- Forklift Certified
- DOT Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Timeline
Courier
Federal Express
10.2020 - Current
Installation Technician
2nd Wind Exercise Equipment
02.2018 - 10.2020
Barista
Caribou Coffee
02.2013 - 04.2018
No Degree - Criminal Justice
Minnesota State University Moorhead
High School Diploma -
Burnsville High School