Joshua Freiermuth
Coon Rapids
Summary
Dynamic and detail-oriented professional with extensive experience as a Security Officer at Northtown Mall, excelling in incident reporting and conflict de-escalation. Proven ability to enhance safety and customer satisfaction through strong verbal communication and proactive problem-solving. Dedicated to maintaining a secure environment while fostering positive relationships with guests and staff.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
11
11
years of professional experience
Work History
Security Officer
Northtown Mall
03.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Opened and closed Mall depending on shift
Store Manager
Dollar Tree
03.2014 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate of Arts - Advanced Hardware And Communications
North Hennepin Community College
Minneapolis, MN01-2012
Skills
- Report writing
- Incident reporting
- General security
- strong verbal communication
- dedicated and accountable
- strong personal skills
- CCTV surveillance
- Detail-oriented
- Conflict de-escalation
Timeline
Security Officer
Northtown Mall
03.2024 - Current
Store Manager
Dollar Tree
03.2014 - 02.2024
Associate of Arts - Advanced Hardware And Communications
North Hennepin Community College
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