Joshua Haataja
Brooklyn Park
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Summer Student
ANI Pharmaceuticals
05.2022 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
Sales Associate
Dreamers Vault Games
10.2021 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Satellite Transmission Operator Maintainer
Minnesota Army National Guard
02.2023 - 03.2025
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Adjusted controls on station console to regulate transmission fidelity, contrast, and brightness.
Information Technology Specialist
Minnesota Army National Guard
05.2018 - 02.2023
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed high levels of call flow and responded to technical support needs.
Education
Bachelor's of Applied Science - Information Technology Infrastructure
University of Minnesota
Minneapolis, MN07-2025
Skills
- Administrative assistance
- Community volunteering
- Research and analysis
- Customer service
- Operations support
- Data entry
- Fast learner
- MS office
- Microsoft Office Suite
- Microsoft proficiency
- Networking
- Administrative support
Certification
CompTIA Network+ 2020-2023
Timeline
Satellite Transmission Operator Maintainer
Minnesota Army National Guard
02.2023 - 03.2025
IT Summer Student
ANI Pharmaceuticals
05.2022 - Current
Sales Associate
Dreamers Vault Games
10.2021 - Current
Information Technology Specialist
Minnesota Army National Guard
05.2018 - 02.2023
Bachelor's of Applied Science - Information Technology Infrastructure
University of Minnesota
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