Joshua Howard
Roseville
Summary
Experienced professional with over a decade of diverse experience in sales, management, and customer service. Currently excelling as an Inside Sales Specialist at Macarthur Co., with previous successful roles as a licensed Minnesota realtor and Sales Project Manager. Skilled in dynamic door-to-door sales and navigating complex insurance claims. Specializes in fostering long-term customer relationships, refining communication strategies, and overseeing national accounts to drive significant growth. Proficient in data entry, phone-based interactions, and time management. Dedicated to achieving sales targets and optimizing operational efficiency in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
MacArthur Co.
11.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Project Manager
Honest Exteriors
06.2024 - 10.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Attended industry events and conventions to explain sales opportunities.
Inside Sales Representative
ABC Millwork
10.2021 - 11.2023
- Proactively engage with clients to understand their requirements and provide tailored product solutions
- Utilize exceptional communication skills to build and maintain strong customer relationships, leading to a high rate of repeat business and referrals
- Collaborate closely with cross-functional teams to ensure accurate order processing and on-time delivery, enhancing overall customer satisfaction
- Effectively manage a high volume of incoming sales inquiries through phone and email, consistently meeting or exceeding response time targets
- Leverage product knowledge and industry expertise to address client concerns and objections, converting inquiries into successful sales transactions
- Participate in ongoing training programs to stay updated on product features, industry developments, and effective sales techniques
- Demonstrate a strong commitment to customer satisfaction by promptly resolving issues, answering inquiries, and ensuring a seamless purchasing experience.
Department Manager/Assistant department manager
Menards Inc.
05.2016 - 09.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Kept employee workloads fair and balanced to achieve sales objectives while maintaining high job satisfaction
- Developed an empowering employee culture, focused on equipping employees to independently meet customer needs
- Analyzed and interpreted store trends to facilitate planning and inventory
- Communicated with managers of other departments to maintain transparency on customer opinions, trends, inventory levels, and more.
Retail Salesperson
Menards Inc
07.2014 - 03.2016
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions
- Helped customers complete purchases, locate items and join reward programs
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders and pricing needs
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Richfield High School
06.2013
Skills
- Customer Service and Sales: Over a decade of experience, consistently meeting targets and delivering exceptional service Ability and proficiency to make cold calls
- Management: 5 years in various management roles, including team leadership and operations management
- Office Skills: Skilled in data entry, phone calls, and email communications
- Time Management: Proven ability to manage multiple tasks and responsibilities efficiently
- Inventory Management: Skillful in maintaining optimal stock levels and handling inventory logistics
- Negotiation: Strong negotiation skills developed through vendor interactions and sales experiences
- Team Building: Effective team leadership and collaboration skills
- Relationship Building: Ability to establish and maintain positive customer and vendor relationships
Accomplishments
- Collaborated with a team of 20-30 people in the development of a successful e-commerce business.
- Increased year over year over sales numbers in all four years of working as a department manager with Menards.
- Supervised a team of eight sales team members in selling $15 million of products over a four-year period.
- Navigated COVID, with a completely new team of people, and had the highest sales numbers in my store's department history.
- Read multiple sales books to help grow an E-commerce business and gain sales techniques.
Affiliations
- Leadership Team Development
- Pulte Group
- M/I Homes
- Ador Bespoke Homes
- Amway Global
- DECA Business leadership
Timeline
Inside Sales Representative
MacArthur Co.
11.2024 - Current
Sales Project Manager
Honest Exteriors
06.2024 - 10.2024
Inside Sales Representative
ABC Millwork
10.2021 - 11.2023
Department Manager/Assistant department manager
Menards Inc.
05.2016 - 09.2021
Retail Salesperson
Menards Inc
07.2014 - 03.2016
High School Diploma -
Richfield High School
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