Joshua James
Saint Paul
Summary
Adept Operations Manager with a proven track record at The Icehouse, enhancing operational efficiency and team leadership. Excelled in streamlining processes, elevating customer service standards, and driving employee performance. Skilled in operations management and problem-solving, achieving significant improvements in accountability and operational quality without exceeding a 55-word limit. Seasoned Operations Manager and talented leader with 25+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
22
years of professional experience
Work History
Operations Manager
The Icehouse
06.2021 - 06.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Bar Manager
The Muddy Pig
06.2016 - 05.2018
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
General Manager
The Turf Club
03.2004 - 05.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Bar Manager /Main Bartender
Dubliner Pub
08.2002 - 01.2010
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Education
High School Diploma -
Central High School
Saint Paul, MN07.1994
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Operations Oversight
Hobbies
Bicycling. Cooking.And Wood Working
Timeline
Operations Manager
The Icehouse
06.2021 - 06.2024
Bar Manager
The Muddy Pig
06.2016 - 05.2018
General Manager
The Turf Club
03.2004 - 05.2016
Bar Manager /Main Bartender
Dubliner Pub
08.2002 - 01.2010
High School Diploma -
Central High School
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