Joshua Owens
Hibbing
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Lowes Home Improvment
Hibbing
02.2024 - Current
- Managed daily store operations and ensured efficient workflow across departments.
- Trained and supervised team members to improve customer service skills.
- Oversaw inventory management and maintained optimal stock levels on shelves.
- Implemented safety protocols to ensure a secure shopping environment for customers.
- Analyzed sales trends to adjust product offerings and enhance customer satisfaction.
- Coordinated staff scheduling to meet peak business demands effectively.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
Director of Sales and Business Development
Sutherlands Lumber
Fort Smith
11.2022 - 02.2024
- Developed strategic sales plans to enhance market penetration and customer engagement.
- Collaborated with cross-functional teams to align business objectives and drive initiatives.
- Managed customer relationships, ensuring satisfaction and loyalty through effective communication.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Developed pricing strategies that increased revenue while maintaining customer loyalty.
- Coordinated efforts between sales teams in multiple geographic locations.
- Managed a budget for advertising initiatives, trade shows, conferences.
- Assessed current processes and procedures related to sales operations and recommended changes for efficiency gains.
- Created reports on weekly, monthly, quarterly performance metrics for senior management review.
- Identified new business opportunities and negotiated contracts with clients.
- Monitored industry trends to ensure competitive advantage in the marketplace.
- Built relationships with customers and industry professionals to establish long-term business growth.
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
Store Director
Academy Sports and Outdoors
Fort Smith
02.2020 - 11.2022
- Directed daily operations to ensure optimal store performance.
- Managed staff recruitment, training, and scheduling for efficient team performance.
- Oversaw inventory management and replenishment for product availability.
- Developed loss prevention strategies to safeguard company assets.
- Collaborated with vendors to maintain competitive pricing and product selection.
- Analyzed sales data to inform strategic decision-making and store initiatives.
- Fostered a positive work environment to boost employee morale and engagement.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager of Operations
Lowes Home Improvment
Fort Smith
04.2010 - 02.2020
- Supervised daily store operations and ensured compliance with company policies.
- Led team in delivering excellent customer service and resolving customer inquiries.
- Managed inventory levels and organized stockroom for efficient product retrieval.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Assisted in maintaining a clean, safe, and organized store environment for staff and customers.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Conducted regular team meetings to discuss store performance and motivate employees.
- Provided feedback on employee performance reviews based on observations made during shift work.
- Managed cash register transactions accurately to prevent loss or theft.
- Analyzed financial statements such as profit and loss statements, and balance sheets to identify areas of improvement.
- Assisted in the development and implementation of store policies and procedures.
- Coordinated daily operations and ensured efficient workflow throughout the store.
- Supervised the receipt of incoming goods from vendors ensuring accuracy of orders received.
- Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Education
Associate of Applied Science -
University of Phoenix
Tempe, AZ 08.2010 - 06.2012
Skills
- Inventory management
- Sales analysis
- Customer service
- Staff training
- Visual merchandising
- Market analysis
- Relationship building
- Strategic planning
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Decision making
- Operational efficiency
- Inventory control
- Maximizing profitability
- Hourly shift management
- Outstanding communication skills
Accomplishments
- Nominated for Store Manager of the year
- Highest comping store in Company for 2024.
- Top store in the division for Pro comps
- Number 2 store at in the company for improved employee survey in 2024 and 2025.
Timeline
Store Manager
Lowes Home Improvment
02.2024 - Current
Director of Sales and Business Development
Sutherlands Lumber
11.2022 - 02.2024
Store Director
Academy Sports and Outdoors
02.2020 - 11.2022
Associate of Applied Science -
University of Phoenix
08.2010 - 06.2012
Assistant Store Manager of Operations
Lowes Home Improvment
04.2010 - 02.2020