Joshua Sanders
Saint Cloud
Summary
Dynamic Membership Coordinator with expertise in customer relationship management, event planning, and member engagement. Proven ability to enhance member experiences and resolve issues effectively.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Membership Coordinator
St. Cloud Area Family YMCA
St. Cloud
02.2019 - Current
- Coordinated community events that increased member engagement and strengthened community ties.
- Developed training materials for new staff on membership processes.
- Partnered with teams to design and launch initiatives that improved overall member experience.
- Maintained accurate membership records using database systems.
- Facilitated orientation sessions for new members, explaining YMCA services.
- Worked closely with accounting department on billing inquiries from members.
- Formulated and established membership policies and procedures to streamline operations and improve member satisfaction.
- Guided employees on effective engagement techniques to enhance member interactions.
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
Pro Shop Attendant
Eagle Trace Golfers Club
Clear Lake
04.2016 - 07.2018
- Processed sales transactions with point-of-sale systems, ensuring timely service for customers.
- Informed patrons about local golf course conditions and upcoming events to enhance their experience.
- Assisted golfers with equipment selection and proper usage.
- Maintained cleanliness and organization of pro shop displays and inventory.
- Provided excellent customer service to enhance guest experiences.
Education
Minnesota State University, Mankato
Mankato, MNSt. Cloud State University
St. Cloud, MNSkills
- Customer relationship management
- Member engagement
- Member support
- Event planning
- Issue resolution
- Attention to detail
- Problem solving
- Effective communication
- Relationship building
- Employee mentoring
Certification
Mandated Reporting
Timeline
Membership Coordinator
St. Cloud Area Family YMCA
02.2019 - Current
Pro Shop Attendant
Eagle Trace Golfers Club
04.2016 - 07.2018
Minnesota State University, Mankato
St. Cloud State University