Joshua Shafer
Minneapolis,MN
Summary
Accomplished Field Service Technician with a proven track record at Dish Network, achieving Level 5 technician status in just two years. Demonstrates strong problem-solving abilities and excellent communication skills, excelling in environments requiring attention to detail and multitasking. Recognized for outstanding performance with a monthly bonus for installation excellence above 85%.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Community-Based Services Tech
Department of Human Services-Minnesota
01.2024 - Current
- Coordinated transportation for residents' medical, legal, and social appointments
- Daily medication administration, feeding, meal preparations, and daily activities as approved by DHS
Transport Coordinator
GSSC-Bloomington
01.2022 - 12.2023
- Coordinated all secure/unsecured transports for Dakota County JSC
- Facilitated Zoom Courts/In-person Courts as well as Personal Zoom Visits for JSC Residents
- Coordinated with Dakota County Staff to ensure all appointments and State Wide Transfers are completed in a time-sensitive manner
- DHS/FBI/DOC Active Security Clearance
Owner/Operator - DJ
JLA Entertainment
01.2003 - 01.2022
- Work various events such as weddings, conventions, and reunions, ensuring music and entertainment meet the client's expectations
- Promote general sales through local radio stations and by attending conventions
- Stay current with industry trends by networking with local entertainment companies
- Independent contractor for Champs Americana Sports Bar
- Worked exclusively with MN Vikings and local radio stations
Retail Sales Lead
T-Mobile
01.2013 - 01.2015
Field Service Technician
Dish Network
01.2007 - 01.2012
- Conducted site surveys
- Installed and removed Dish Network and Wild Blue Systems for residential and commercial companies
- Managed work orders through the orders processing database
- Worked independently and managed installations
- Able to troubleshoot and repair any issues/problems that came up
- Earned a monthly bonus every month for timely and completed installations of 85% or above
- Reached Level 5 technician status within two years compared to the standard five years
Multi Communications Operator
MN Army National Guard
01.2006 - 01.2010
- Operated the Joint Node Network System (JNNSS), a mobile network
- Acquired satellite connections wherever necessary
- Ensured leaders and troops could access and connect helicopter communications, 2-way radios, cell phones, and the internet
- Required to troubleshoot and fix any disconnects as soon as possible so the mission was not disrupted
- The first unit to use the JNNS in a combat zone
- Honorable discharge
Education
Bachelor of Science (B.S.) - Addiction Counseling
Metropolitain State University
St Paul, Minnesota05.2028
Certification
- CPRS Certified
- Valid DOT Card
- Valid Redcross CPR/AED Card
LANGUAGE
English - Fluent
Timeline
Community-Based Services Tech
Department of Human Services-Minnesota
01.2024 - Current
Transport Coordinator
GSSC-Bloomington
01.2022 - 12.2023
Retail Sales Lead
T-Mobile
01.2013 - 01.2015
Field Service Technician
Dish Network
01.2007 - 01.2012
Multi Communications Operator
MN Army National Guard
01.2006 - 01.2010
Owner/Operator - DJ
JLA Entertainment
01.2003 - 01.2022
Bachelor of Science (B.S.) - Addiction Counseling
Metropolitain State University