Joshua Struzyk
Arden Hills
Summary
Dynamic professional with a strong background in customer service and project management, honed at New Perspective. Proven ability to enhance guest satisfaction through attentive service and effective conflict resolution. Skilled in training employees and maintaining operational efficiency, contributing to a positive dining experience in high-volume settings.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
New Perspective
01.2025 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Assistant Site Manager
Trellis Management
09.2024 - 12.2024
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
- Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
- Assisted in the preparation and submission of required permits, licenses, and other necessary documentation for project commencement.
- Improved workflow efficiency by creating comprehensive schedules that outlined all necessary tasks, deadlines, and responsible parties involved in each step of the process.
- Collaborated with clients to keep them informed of project status while addressing any concerns or changes they requested.
- Coordinated with team members to ensure clear understanding of project objectives, timelines, and expectations.
- Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Established team priorities, maintained schedules and monitored performance.
Server
Presbyterian Homes & Services
09.2019 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
Associate of Arts - Business/Marketing
Anoka Ramsey Community College
Coon Rapids, MN12-2026
High School Diploma -
Irondale Senior High School
New Brighton, MN06-2022
Skills
- Customer service
- Project management
- Market analysis
- Team building
- Inventory management
- Data entry
- Employee training
- Conflict resolution
Timeline
Server
New Perspective
01.2025 - 03.2025
Assistant Site Manager
Trellis Management
09.2024 - 12.2024
Server
Presbyterian Homes & Services
09.2019 - 08.2024
Associate of Arts - Business/Marketing
Anoka Ramsey Community College
High School Diploma -
Irondale Senior High School
Similar Profiles
Rihards VoitehsRihards Voitehs
Print Operator / Project Supervisor at New PerspectivePrint Operator / Project Supervisor at New Perspective
Ashley J. CliftAshley J. Clift
Registered Nurse / Director of Wellness at New PerspectiveRegistered Nurse / Director of Wellness at New Perspective
SUSIE TALEBISUSIE TALEBI
Founder | Producer | Content Analyst at PERSPECTIVE PICTURESFounder | Producer | Content Analyst at PERSPECTIVE PICTURES