Josephine Hildreth
Welch
Summary
Dynamic professional with extensive experience in customer relations and administrative support at S.W.A.T. Salon With A Twist. Proven ability to manage schedules efficiently while maintaining a calm demeanor. Skilled in handling sensitive situations and ensuring client satisfaction, leveraging strong phone etiquette and tech-savviness to enhance operations.
Overview
8
8
years of professional experience
Work History
Body Piercer
S.W.A.T. Salon With A Twist
07.2023 - Current
- Preserved patient safety by following safety protocols.
- Provided emotional support and companionship to clients.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Receptionist
S.W.A.T. Salon With A Twist
06.2022 - 01.2025
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Trained new hires on new appointment scheduling, opening, closing duties.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Listened closely to customer complaints and responded appropriately to issues.
- Updated customer records and maintained accurate client information.
- Handled payments and processed credit card transactions.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Gas Station Attendant
Dakota Station
01.2017 - 05.2017
- Maintained clean and orderly work station.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Facilitated sales of services and goods.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Followed safety protocols while working, avoiding accidents and injuries.
Education
Business Administrative Assistant Degree - Business Administration
Minnesota School of Business
Minneapolis, MN05-2017
Skills
- Business operations
- Customer/Client relations
- Schedule management
- Positive and professional
- Phone etiquette
- Administrative support
- Time management
- Tech-Savvy
- Calm demeanor
Timeline
Body Piercer
S.W.A.T. Salon With A Twist
07.2023 - Current
Receptionist
S.W.A.T. Salon With A Twist
06.2022 - 01.2025
Gas Station Attendant
Dakota Station
01.2017 - 05.2017
Business Administrative Assistant Degree - Business Administration
Minnesota School of Business
Similar Profiles
David FreemanDavid Freeman
Lead Boilermaker at Specialty Welding and Turnaround (S.W.A.T.)Lead Boilermaker at Specialty Welding and Turnaround (S.W.A.T.)
Patricia NoelPatricia Noel
Divisional Manager at S.W.A.T Estate Police LtdDivisional Manager at S.W.A.T Estate Police Ltd
KEVIN WICKLIFFEKEVIN WICKLIFFE
Life Support Supervisor at S.W.A.T. Specialty Welding And TurnaroundsLife Support Supervisor at S.W.A.T. Specialty Welding And Turnarounds
Rachel BoydRachel Boyd
Budtender at Island PeziBudtender at Island Pezi
Tristan DavisTristan Davis
Ranch Manager at JP CattleRanch Manager at JP Cattle