Josie Hauck
Hopkins
Summary
Compassionate and community-minded professional with diverse experience in healthcare, administration, and cross-cultural service. Skilled at building relationships, supporting individuals through complex processes, and ensuring programs run smoothly. Passionate about helping people, fostering inclusive environments, and has a strong interest advancing mission-driven work in nonprofit settings.
Overview
6
6
years of professional experience
Work History
Medical Biller and Coder
Edina Retina Consultants
Edina, MN
12.2025 - Current
- Led billing operations ensuring compliance with HIPAA regulations and coding guidelines.
- Analyzed patient records to identify discrepancies and optimize coding accuracy.
- Collaborated with healthcare providers to resolve billing issues and improve patient satisfaction.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Patient Care Coordinator
Mccannel Eye Clinic
Edina, MN
10.2025 - 12.2025
- Coordinated patient appointments and managed scheduling conflicts to enhance clinic efficiency.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Lead Chiropractic Assistant & Billing Specialist
The Movement Chiropractic & Wellness
Maple Grove, MN
09.2023 - 09.2025
- Trained new staff members on office procedures, fostering a collaborative work environment.
- Developed training materials for ongoing staff education on coding updates and best practices.
- Assisted in coordinating events and promotions to enhance brand visibility and audience engagement.
- Participate in community outreach and in-office marketing events to support clinic growth.
- Oversaw inventory management of medical supplies, ensuring timely reordering and cost-effectiveness.
- Processed and coded medical claims accurately using ICD-10 and CPT coding systems.
- Analyzed billing data to identify trends and implement process improvements, increasing accuracy.
- Communicate with patients regarding billing issues, co-pays, unpaid balances, and coordinate payment plans.
- Monitor AR aging, identify trends, and recommend improvements.
Front Desk Receptionist
Kindbody
Minneapolis, MN
04.2023 - 09.2023
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for patients.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Administrative tasks, data entry, form completion
- Phone triage, inbound calls/emails/chat handling
- Inventory restocking & retail display upkeep of lobby
- Exceptional interpersonal skills; empathetic and professional tone
- Team collaboration across clinical and administrative teams
Office Manager
Eden Prairie Eye Care
Eden Prairie, MN
02.2022 - 03.2023
- Managed scheduling, conflict resolution, team bonding and correction training.
- Oversaw all billing and administrative tasks needed to run the office.
- Monitored sales and exam growth while working with the practice owner to establish goals and implement routines to achieve them.
- Trained and mentored new staff on office protocols and electronic health record systems.
- Performed preliminary eye screenings, collected and reviewed patient demographic and health histories, contact lens insertion and removal classes, ordering and stocking contact lenses.
- General office duties such as faxing, organizing files, returning phone calls and emails, as well as maintaining the stock of office supplies.
Surgery Scheduler
Minnesota Eye Consultants
Minneapolis, MN
09.2020 - 06.2021
- Coordinated with surgeons and medical staff to confirm surgery details and timelines.
- Ensured all paperwork was filled out properly by the patients and delivered to the correct departments.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Worked independently and with a small team to coordinate schedules and complete tasks.
Front Desk Receptionist
Institute For Orthopedics & Chiropractic
Edina, MN
09.2019 - 09.2020
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Monitored and responded to patient communications via telephone and email in a timely manner.
- Responsibly managed patients’ medical records.
- Assured accurate communication between all doctors and the clinic.
- Ensured cleanliness of the facility and helped track patient satisfaction.
- Delivered exceptional customer service by greeting patients and addressing inquiries promptly.
Education
Minnetonka High School
Minnetonka, MN06-2015
Associate of Arts -
Minneapolis Community And Technical College
Minneapolis, MN01-2027
Skills
- Organizational skills
- Office management
- Client services
- Administrative experience
- Public speaking
- Community outreach (3 years)
- Clerical experience
- Time management
- Microsoft Office
- Supervising experience (2 years)
- Conflict Management
Languages
Spanish
Limited Working
Timeline
Medical Biller and Coder
Edina Retina Consultants
12.2025 - Current
Patient Care Coordinator
Mccannel Eye Clinic
10.2025 - 12.2025
Lead Chiropractic Assistant & Billing Specialist
The Movement Chiropractic & Wellness
09.2023 - 09.2025
Front Desk Receptionist
Kindbody
04.2023 - 09.2023
Office Manager
Eden Prairie Eye Care
02.2022 - 03.2023
Surgery Scheduler
Minnesota Eye Consultants
09.2020 - 06.2021
Front Desk Receptionist
Institute For Orthopedics & Chiropractic
09.2019 - 09.2020
Minnetonka High School
Associate of Arts -
Minneapolis Community And Technical College
Key Skills
- Cross-cultural communication
- Spanish/English interpretation
- Group facilitation
- Program coordination
- Community outreach
- Reflection leadership
- Adaptability