Josie Hedrick
Minneapolis
Summary
Developed strong organizational and client management skills in fast-paced spa environment. Demonstrated ability to coordinate schedules and ensure smooth operations. Looking to transition into new field where these skills can be effectively utilized.
Overview
2025
2025
years of professional experience
Work History
Lead Spa Coordinator
Radiance Medspa
- Checking in all clients and making sure all medical papers and medical consents are up to date
- Unload and create Purchase Orders for all inventory
- Count shelf retail and order more when necessary
- Hold Monthly team meetings & address positives and negatives of the team
- Organize holiday or staff events at local businesses and hire catering services
- Organize employee lunch times
- Make phone calls about currents sales and alert clients of credit they have with the business
- Monitoring business websites and sending out gift cards to clients who leave reviews
- Making sure all other front desk employees’ daily and monthly tasks are up to date and being done properly
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Established relationships with vendors to secure competitive pricing on products and supplies, reducing overall costs.
- Implemented a loyalty program, resulting in improved client retention and repeat business.
- Oversaw daily operations, maintaining a clean and professional environment for guests and staff alike.
- Coordinated staff training to ensure consistent delivery of high-quality services across all team members.
- Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
- Led team meetings to facilitate communication and collaboration among spa coordinators.
- Developed monthly reports highlighting key performance indicators for leadership review.
- Developed marketing materials to showcase available services, attracting new clientele.
- Managed inventory and ordering of supplies, ensuring adequate stock levels were maintained at all times.
- Resolved guest concerns promptly and professionally, promoting positive customer relations.
- Collaborated with management to develop new service offerings, driving revenue growth.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Worked with suppliers to identify cost savings opportunities resulting in [Number]% reduction in expenses.
Front Desk Receptionist/ Housekeeper
LivINN Hotels
- Greet customers with a kind and professional attitude
- Intake customers complaints if rooms aren't to their standards
- Provide 100% customers satisfaction when customers call for reservations
- Helped clean rooms on weekends
Custody Operation Specialist II
Wells Fargo Doc Custody
- Managing Release station and delegating release request to team members
- Monitor email requests and ensure internal customers’ requests are processed in due time
- Pull files for release request and meeting hourly production
- Sort documents and interfile them into files on shelves with great accuracy
- Shift files to create room on shelves for new loans and customers
Sales Representative
Verizon
- Main objective to onboard new customers and switch over to Verizon
- Persuade customers to switch over and give them full benefits when switching over
- Meeting monthly onboarding quota
- Provide great customer service when customers come in with questions about phones and services
- Run customers credit report to provide low-cost service
Front Desk Assistant
St. Croix Skin Care
01.2023 - 08.2024
- Responsible to have the house schedules for each shift
- Maintain and supervise the use of cleaning equipment, ensuring it is safe and well-maintained
- Evaluated the efficiency of cleaning tasks and ensured timely completion
- In charge of my cleaning partner and their job responsibilities before, during, and after the cleaning process
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Enforced policies and procedures to increase efficiency.
- Prepared reports on guest satisfaction levels and other metrics.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Business Certificate -
St. Paul College
03.2025
Highschool Diploma -
Baldwin Woodville High School
Baldwin, WI06-2018
Skills
- Adaptable Learning Skills
- Effective Prioritization
- Detail-Oriented Task Management
- Proficient in Understanding New Processes
- Effective Multi-Tasking
- Thorough Detail Analysis
- Detail-Oriented Skills
- Problem-Solving Skills
- Precise Data Entry
- Strong Interpersonal Skills
- Experienced in Microsoft Office Applications
- Strong Verbal Communication
- Verbal communication
- Professional Writing Skills
- Collaborative Teamwork Abilities
- Proactive Task Management
- Customer service
- Effective organizational skills
- Strong research skills
Timeline
Front Desk Assistant
St. Croix Skin Care
01.2023 - 08.2024
Lead Spa Coordinator
Radiance Medspa
Front Desk Receptionist/ Housekeeper
LivINN Hotels
Custody Operation Specialist II
Wells Fargo Doc Custody
Sales Representative
Verizon
Business Certificate -
St. Paul College
Highschool Diploma -
Baldwin Woodville High School
Similar Profiles
Dawn ClaeysDawn Claeys
Spa Manager at Reviyah Massage& MedspaSpa Manager at Reviyah Massage& Medspa
Krina KhristiKrina Khristi
Bench Sales Recruiter at Radiance Tech Consulting LLPBench Sales Recruiter at Radiance Tech Consulting LLP
Elizabeth McPhersonElizabeth McPherson
Housekeeper at RadianceHousekeeper at Radiance