Joylus Harris
Brooklyn Park
Summary
Developed skills in fast-paced logistics environment, ready to transition into new field. Skilled in inventory management and efficient package processing. Focused on using attention to detail and organizational abilities to contribute to new opportunities.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
11.2023 - Current
- Efficiently load and unload packages to meet strict deadlines.
- Received an award for going above and beyond work assignments.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Resident Assistant
University of Northwestern
08.2023 - 05.2024
- Acted as a resource for residents, offering guidance and support for personal and academic matters.
- Planned and coordinated community-building events for dorm residents, promoting a sense of belonging.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Collaborated with campus security to maintain a safe living environment for all residents.
Customer Service Representative
Planet Fitness
12.2022 - 08.2023
- Demonstrated strong communication skills in interactions with diverse customers and colleagues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Bachelor of Science -
University of Northwestern
Roseville, MN05.2024
High School Diploma - undefined
Park Center Senior High School
Brooklyn Center, MN06.2020
Skills
- Interpersonal skills
- Time management
- Attention to detail
- Team collaboration
- Leadership skills
- Computer proficiency
- Customer service
- Active listening
- Passion for fitness
- Strength training
- Motivational coaching
- Exercise program design
Websites
Accomplishments
- Received an award for going above and beyond work on assignments.
LANGUAGES
French | Advanced
Diploma in Advanced French
Timeline
Package Handler
FedEx
11.2023 - Current
Resident Assistant
University of Northwestern
08.2023 - 05.2024
Customer Service Representative
Planet Fitness
12.2022 - 08.2023
High School Diploma - undefined
Park Center Senior High School
Bachelor of Science -
University of Northwestern
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