Juan Alvarado-Jacinto
Minneapolis
Summary
Dedicated and hardworking Assistant Director with over five years of experience in customer service, problem solving, and team management. Known as a proactive individual who helps guide their team towards the path to success by possessing leadership skills to guide and help them perform at their best. Known for using communication skills strategically to understand how a person might feel or express their feelings towards certain situations. Proven track record in enhancing customer satisfaction and optimizing team performance.
Overview
6
6
years of professional experience
Work History
Assistant Director
Chick Fill A
08.2019 - Current
- Maintain morning operation efficiency.
- Assist Marketing Director with events, promotions, and social media.
- Support senior management in strategic planning processes through comprehensive research and analysis.
- Analyze operational data to identify trends, inform decision-making, and support strategic initiatives.
- Facilitated regular performance reviews, providing constructive feedback to promote professional development among team members.
- Implement cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Manage a team of over 20 employees, ensuring optimal performance and adherence to company policies and standards.
- Establish best practices in customer service, leading to improved satisfaction rates among clients.
- Mentor and coach team members to foster productive and engaging work environment.
- Analyze customer feedback and identify areas for improvement to drive business success.
- Track employee attendance and punctuality, addressing repeated problems quickly to prevent long-term habits.
- Interact well with customers to build connections and nurture relationships.
Waiter's Assistant
Baldamar
10.2019 - 08.2022
- Assisted servers in delivering food and beverages to ensure timely service.
- Supported dining area cleanliness by clearing tables and resetting for new guests.
- Maintained knowledge of menu items to accurately answer guest inquiries.
- Provide excellent customer service to ensure a positive dining experience.
Education
Associate of Applied Science - Business: Marketing And Management
Normandale Community College
Minneapolis, MN12-2024
Skills
- Staff management
- Strategic planning
- Data analysis
- Problem Solving
- Customer Service
- Effective communicator
- Bilingual (Spanish)
- Time management
- Teamwork
- Adaptability
Languages
Spanish
English
Certificates
- Human Resource Management
Timeline
Waiter's Assistant
Baldamar
10.2019 - 08.2022
Assistant Director
Chick Fill A
08.2019 - Current
Associate of Applied Science - Business: Marketing And Management
Normandale Community College
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