JUAN SANTOS QUITUGUA
Minneapolis
Summary
A versatile, leadership-minded healthcare technician dedicated to delivering high-quality clinical care while maintaining structural discipline in fast-paced environments. Skilled at managing sensitive records, correcting workflow errors, and coordinating cross-department communication. Brings a reliable, accountability-driven leadership style focused on compassion, team execution, and continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PT Cashier
ALDI
04.2026 - Current
- Customer Care & POS Operations: Provided excellent frontline care by handling transactions properly, keeping register lines moving efficiently, fulfilling curbside orders on time, and escalating complex issues.
- Merchandising & Inventory Integrity: Followed company planograms to maintain neat, attractive shelf displays while strictly adhering to quality, compliance, and stock accuracy guidelines.
- Safety & Operational Goals: Supported overall business efficiency and loss prevention targets by maintaining a clean, organized sales floor and proactively correcting potential workplace hazards.
Caregiver
The Commons on Marice
06.2024 - 10.2025
- Supported residents with daily personal care, grooming, mobility, and healthy meal preparation while maintaining a clean living environment.
- Monitored and documented changes in health or emotional well-being; promptly reporting updates to nursing staff and responding to emergencies.
- Encouraged community socialization and active participation in events, while safely transporting residents to various on-site appointments and programs.
Internal Account Manager
Leon's Countertops
06.2023 - 05.2024
- Sales Cycle & Account Management: Streamlined the complete sales pipeline from initial contact to proposal, capturing a diverse client base across key trade, remodel, and retail segments.
- Lead Cultivation & CRM Tracking: Nurtured digital, phone, and showroom leads while meticulously updating the CRM and job database to ensure no revenue opportunities were missed.
- Customer Experience & Retention: Delivered exceptional in-store experiences and proactively managed client expectations to secure long-term brand loyalty and continuous word-of-mouth referrals.
Flight Attendant
Sun Country Airlines
12.2021 - 06.2023
- Ensured passenger safety and comfort by enforcing FAA regulations, administering first aid, and making reasonable accommodations for individuals with disabilities, and effectively diffusing high-stress cabin situations.
- Delivered exceptional customer service, managed onboard sales, and served meals according to strict airline standards.
- Complied with all federal safety regulations, company policies, and workplace accommodations to maintain an efficient operation environment.
Assistant Manager II
JoS. A Bank
10.2018 - 04.2021
- Assisted the store manager with strategic planning, consumer behavior analysis, and product positioning to attract customers and optimize merchandise inventory.
- Coordinated daily sales, order, and payment operations while proactively resolving customer complaints through active listening and strategic problem-solving.
- Monitored operational budgets; analyzed financial performance reports, and coached sales associates to ensure compliance with company policies.
Education
Medical Office Support Specialist - undefined
Avivo Institute of Career & Technical Education
Minneapolis, MNHigh School Diploma - undefined
George Washington High School
Mangilao, GU06.2011
Skills
- EHR/EMR Data Accuracy & Verification
- Relias CEU
- Cross-Team Communication
- Workflow & Documentation Management
- Confidential Information Compliance
- Hospice Care & Patient Services
- Relationship Building & Management
- Computer Literacy
- Medical Terminology
Certification
- Medical Office Support Specialist, Avivo Institute of Career and Technical Education - Issued: June 2026
- Vulnerable Adult Mandated Reporter (VAMR), Minnesota Department of Human Services - Issued: June 2026
- PCA and CFSS Support Worker, Minnesota Department of Human Services - Issued: June 2026
- Mandated Reporter, MN Child Welfare Training Academy (MNCWTA), MN Department of Children, Youth, and Families (DCYF) - Issued: June 2026
Timeline
PT Cashier
ALDI
04.2026 - Current
Caregiver
The Commons on Marice
06.2024 - 10.2025
Internal Account Manager
Leon's Countertops
06.2023 - 05.2024
Flight Attendant
Sun Country Airlines
12.2021 - 06.2023
Assistant Manager II
JoS. A Bank
10.2018 - 04.2021
Medical Office Support Specialist - undefined
Avivo Institute of Career & Technical Education
High School Diploma - undefined
George Washington High School