Julia Pauly
Moorhead
Summary
Dynamic and adaptable with a strong background in customer service at Dairy Queen and Sinclair Gas Station. Recognized for multitasking abilities and effectively managing high-pressure situations. Experience in training team members and delivering outstanding service, showcasing attention to detail and a positive attitude in fast-paced environments. A motivated team member committed to contributing to business success, focusing on customer satisfaction and team productivity.
Overview
4
4
years of professional experience
Work History
Team Member
Sinclair Gas Station
06.2024 - 08.2025
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Stocked merchandise.
- Managed calls and orders related to connected auto shop, gas station, and pizza place.
- Handled large rushes of pizza orders calmly and efficiently.
- Worked in a solitary environment while accomplishing everything required to close the store.
Apprentice Plumber
Diversified Plumbing
06.2023 - 08.2023
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Installed plumbing systems and fixtures in residential and commercial properties.
Team Member
Dairy Queen Grill & Chill
06.2021 - 08.2023
- Operated register to process payments and collect cash payment for order totals.
- Prepped food and ice cream and occasionally prepped and decorated cakes.
- Demonstrated ability to manage multiple tasks while under stress while remaining adaptable and flexible.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Bachelor of Arts - Interdisciplinary: Painting And Illustration
Minnesota State University Moorhead
Moorhead, MN05-2030
BBA - Business
Minnesota State University Moorhead
05-2030
Visual Arts
Perpich Arts High School
Golden Valley05-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Artistically inclined
- Multitasking abilities
Timeline
Team Member
Sinclair Gas Station
06.2024 - 08.2025
Apprentice Plumber
Diversified Plumbing
06.2023 - 08.2023
Team Member
Dairy Queen Grill & Chill
06.2021 - 08.2023
Bachelor of Arts - Interdisciplinary: Painting And Illustration
Minnesota State University Moorhead
BBA - Business
Minnesota State University Moorhead
Visual Arts
Perpich Arts High School
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