Juliana gonzalez
Faribault
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, achieving significant improvements in customer satisfaction. Skilled in data analysis and problem-solving, fostering a high-performance culture that drives results.
Overview
2
2
years of professional experience
Work History
Manager
McDonald's
Faribault, MN
07.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained team members on efficient food preparation and customer service techniques.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Enhanced customer satisfaction by resolving complaints promptly and professionally.
- Monitored performance metrics to identify areas for process improvements.
- Developed training materials to streamline onboarding of new employees.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Area Leader
Sonic
Houston, TX
03.2024 - 06.2024
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained team members on operational procedures and safety protocols.
- Monitored inventory levels, ensuring timely restocking of supplies.
- Assisted in scheduling shifts to optimize workforce productivity.
- Conducted regular team meetings to communicate goals and performance expectations.
Education
High School Diploma -
Faribault Highschool
Faribault, MN01-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
- Strategic planning
- Documentation and reporting
- Goal setting
- Data analysis
- Work prioritization
- Multitasking Abilities
- Hiring and training
Languages
Spanish
Native or Bilingual
Timeline
Manager
McDonald's
07.2024 - Current
Area Leader
Sonic
03.2024 - 06.2024
High School Diploma -
Faribault Highschool