Focused instructional designer eager to utilize expertise in learning strategies and curriculum development to bring value to team. Well-versed in evaluating organizational performance and implementing training improvements to increase efficiency.
Overview
29
29
years of professional experience
1982
1982
years of post-secondary education
Work History
Instructional Designer
Optum Insight/ UnitedHealth Group
International Falls
10.1996 - 11.2025
Designed engaging e-learning courses for claim reviewers, adjusters, customer service representatives, at Optum Insight.
Collaborated with subject matter experts to develop instructional materials and resources.
Evaluated and revised existing training programs for effectiveness and relevance.
Conducted needs assessments to identify training gaps within the organization.
Created multimedia content to enhance learner engagement and retention.
Managed project timelines to ensure timely completion of training initiatives at UnitedHealth Group.
Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
Evaluated existing training programs for effectiveness and made recommendations for improvement.
Contributed ideas towards improving existing processes used by Instructional Designers.
Coordinated with external vendors to ensure timely delivery of products related to instructional design projects.