Resourceful medical support assistant with experience in administrative support and patient care. Proven track record in HIPAA compliance and team collaboration. Dedicated to enhancing healthcare delivery and patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
Orthopedic And Fracture Clinic
Mankato
01.2026 - 02.2026
Maintained and updated patient records and medical histories in electronic systems, ensuring information accuracy for effective treatment.
Conducted patient intake duties, taking vital signs and medical histories to streamline appointment processes.
Supported healthcare professionals during patient examinations and treatment procedures, enhancing patient care quality.
Educated patients on orthopedic procedures, post-care instructions, and rehabilitation exercises.
Communicated effectively with patients to address concerns and answer questions.
Ensured compliance with health regulations and clinic policies during daily operations.
Lead Desk Operations Specialist
Mayo Clinic Health System
Mankato
07.2023 - 07.2024
Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
Collaborated with departments to streamline workflow and enhance service delivery.
Communicated with healthcare providers to enhance patient care coordination.
Trained new staff on desk procedures and operational guidelines to ensure smooth operations.
Answered phones and updated medical charts, supporting nursing staff by managing administrative workload.
Education
Associate of Arts - Medical Assisting
South Central College
North Mankato, MN
05-2026
Skills
Patient care
Medical terminology
HIPAA compliance
Emergency readiness
EPIC Superuser
Team collaboration
Staff training
Adaptability
Stress management
Communication skills
Certification
BLS (CPR and AED), American Heart Association, 2025